Customer Service Representative

4 weeks ago


Madison, Wisconsin, United States Regus Management Group, LLC Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Community Associate. As a key member of our community team, you will be responsible for delivering exceptional customer service and creating a welcoming environment for our members.

Key Responsibilities
  • Provide exceptional customer service to members, responding to their queries and resolving issues in a timely and professional manner.
  • Manage the day-to-day operations of the community, including maintaining a clean and organized workspace, managing supplies and equipment, and ensuring that all facilities are in good working order.
  • Develop and implement strategies to increase member engagement and retention, including planning and executing events and activities that promote a sense of community.
  • Work closely with the community manager to achieve business objectives and improve member satisfaction.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with members and colleagues.
  • Proven customer service experience, with a track record of delivering high-quality service in a fast-paced environment.
  • Ability to work independently and as part of a team, with a flexible and adaptable approach to work.
  • Basic IT skills, including proficiency in Microsoft Office and other relevant software.
What We Offer
  • A competitive total compensation package, including a salary and benefits.
  • A bright and inspiring work environment, with opportunities for professional development and growth.
  • A professional workplace community, with a focus on collaboration and teamwork.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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