Customer Service Representative

3 weeks ago


Madison, Wisconsin, United States U-Haul Full time
Customer Service Representative Job Description

Are you a people person looking for a rewarding career in customer service? U-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring that customers receive the help they need on their journeys. Your responsibilities will include assisting customers with U-Haul products and services, using smartphone-based U-Scan technology to manage rentals and inventory, and moving and hooking up U-Haul trucks and trailers. You will also be responsible for cleaning and inspecting equipment on the lot, answering questions and educating customers about products and services, and preparing rental invoices and accepting equipment returned from rental. Additionally, you will participate in ongoing continuous U-Haul education through U-Haul University.

What We Offer:
  • Career stability and opportunities for advancement
  • Mindset App Reimbursement and Gym Reimbursement Program
  • Health insurance & Prescription plans, if eligible
  • Paid holidays, vacation, and sick days, if eligible
  • Life insurance and MetLaw Legal program
  • MetLife auto and home insurance and Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
  • 401(k) Savings Plan and Employee Stock Ownership Plan (ESOP)
  • 24-hour physician available for kids and Dental & Vision Plans
  • Business travel insurance and You Matter EAP
  • Critical Illness/Group Accident Insurance and Dave Ramsey's SmartDollar Program

Responsibilities:
  • Assist customers inside and outside a U-Haul center with U-Haul products and services
  • Use smartphone-based U-Scan technology to manage rentals and inventory
  • Move and hook up U-Haul trucks and trailers
  • Clean and inspect equipment on the lot
  • Answer questions and educate customers about products and services
  • Prepare rental invoices and accept equipment returned from rental
  • Install hitches and trailer wiring
  • Fill propane (certification offered through U-Haul upon employment)
  • Drive a forklift (certification offered through U-Haul upon employment)
  • Other duties as assigned
  • Participate in ongoing continuous U-Haul education through U-Haul University

Requirements:
  • Valid driver's license and ability to maintain a good driving record
  • High school diploma or equivalent


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