Customer Service Representative

1 week ago

Madison, Wisconsin, United States CoolSys - Refrigeration and HVAC Systems Full time
Job Summary

We are seeking a highly skilled Customer Account Representative to join our team at CoolSys - Refrigeration and HVAC Systems. As a key member of our customer service team, you will be responsible for processing and completing open service calls for assigned customers/accounts using third-party online systems in a prompt, accurate, and professional manner.

Key Responsibilities
  • Ensure customer service and quality of work meet customer requirements and company standards.
  • Accurately and timely enter service calls from opening to completion.
  • Manage open service calls progress and after-the-fact quotes to ensure completion rate in the system at 90% or over.
  • Escalate any customer/account issues, problems, and exceptions to the Customer Account Manager.
  • Submit quotes and communicate service calls progress with customers in accordance with contract requirements.
  • Perform other duties as assigned, including adding and managing new customers, monitoring Service Channel notes, resolving rejected quotes and invoices, and renewing PM agreements.
Requirements
  • High school diploma, GED, or completion of business/office vocational training.
  • 2+ years of data entry and/or office-based customer service experience preferred.
  • Ability to be punctual and dependable.
  • Ability to manage multiple service calls, set and balance competing priorities with good organizational skills and ability to multitask.
  • Ability to solve problems and apply good judgment.
  • Excellent verbal/nonverbal and written communication skills.
  • Strong customer service skills, including an ability to proactively address customer issues and concerns and ability to forge strong working relationships with customers and colleagues.
  • Ability to use typical business tools, including MS Word, MS Excel, Outlook, online databases, etc.
Work Environment

This job operates in a clean, well-lit, and climate-controlled professional office environment with minimal physical hazards and noise.

This role routinely uses standard office equipment, such as computers, phones, printers, etc.

While performing the duties of this job, the employee is regularly required to stand, sit, walk, talk, hear, and use hands and fingers to operate office equipment.

The employee is occasionally required to reach, stoop, and kneel.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision and color vision.

  • Customer Service Representative

    1 week ago

    Madison, Wisconsin, United States Connect Search, LLC Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Connect Search, LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their inquiries and issues in a timely and professional manner.Key...

  • Customer Service Representative

    1 week ago

    Madison, Wisconsin, United States Domino's Franchise Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, answering phone calls, and making pizzas with a smile.Job SummaryWe are a fast-paced and dynamic...

  • Customer Service Representative

    1 week ago

    Madison, Wisconsin, United States RemX Full time

    Job OpportunityRemX is seeking a Customer Service Representative!About the Role:We are looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for handling customer inquiries and complaints over the phone, scheduling appointments,...

  • Customer Service Representative

    3 weeks ago

    Madison, Wisconsin, United States U-Haul Full time

    Customer Service RepresentativeU-Haul is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring they receive the help they need.Responsibilities:Assist customers with U-Haul products and servicesUse U-Scan technology to...

  • Customer Service Representative

    3 weeks ago

    Madison, Wisconsin, United States Mad City Windows and Baths Full time

    About Mad City Windows and BathsWe are a unified team dedicated to excellence, committed to enhancing homes across 10+ states. Our 50+ years of experience reflect our unwavering commitment to homeowners throughout the Midwest.Job SummaryWe are seeking individuals who resonate with our dedication, passion, and drive. As a Customer Service Representative, you...

  • Customer Service Representative

    3 weeks ago

    Madison, Wisconsin, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job OpportunityAbout the Role:We are seeking a skilled Customer Service Representative to join our team at Domino's Pizza LLC. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key Responsibilities:Greet customers and provide them with a...

  • Customer Service Representative

    5 days ago

    Madison, Wisconsin, United States Zimbrick Automotive Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in ensuring our customers have an exceptional experience at our Body Shop.Key Responsibilities:Provide exceptional customer service, responding to...

  • Customer Service Representative

    3 weeks ago

    Madison, Wisconsin, United States Sub-Zero Group Full time

    {"Job Title: Customer Care Representative Job Summary: We are seeking a skilled Customer Care Representative to join our team at Sub-Zero Group, Inc. Key Responsibilities: * Provide exceptional customer service to product owners and prospects * Answer questions and resolve issues related to our luxury appliances * Collaborate with field partners to ensure...

  • Customer Service Representative

    1 week ago

    Madison, Wisconsin, United States LoanMax Title Loans Full time

    Job Title: Customer Service RepresentativeAt LoanMax Title Loans, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met, and resolving any issues that...

  • Customer Service Representative

    3 weeks ago

    Madison, Wisconsin, United States TEKsystems Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at TEKsystems. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and customers, resolving issues in a timely and professional manner, and...

  • Customer Service Representative

    3 weeks ago

    Madison, Wisconsin, United States Horizon Group Full time

    Customer Service Representative OpportunityYoungCapital is a leading recruiting company that connects candidates with suitable companies. Our experienced recruiters are dedicated to supporting you throughout the application process and beyond.We are seeking a communicative and customer-oriented individual to join our team as a Customer Service Representative...

  • Customer Service Representative

    3 weeks ago

    Madison, Wisconsin, United States Wolters Kluwer Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional service to our customers through verbal and written communications.Key Responsibilities:Provide prompt and professional service to customersUtilize product...

  • Customer Service Representative

    23 hours ago

    Madison, Wisconsin, United States Zimbrick Automotive Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in ensuring our customers have an exceptional experience at our Body Shop.Key Responsibilities:Provide exceptional customer service, responding to...

  • Customer Service Representative

    4 weeks ago

    Madison, Wisconsin, United States Celerity Staffing Solutions Full time

    Customer Service RepresentativeCelerity Staffing Solutions is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional service to callers from pharmacies, doctor's offices, and plan members.Key Responsibilities:Provide accurate information...

  • Customer Service Representative

    3 weeks ago

    Madison, Wisconsin, United States Pizza Hut Shop Full time

    About Pizza Hut ShopPizza Hut is a place where great people come together to serve America's Favorite Pizza to our customers. We're always looking for fun and friendly people to join our team.Job SummaryWe're seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing fast, fun and...

  • Customer Service Representative

    2 weeks ago

    Madison, Wisconsin, United States AlphaGraphics of Madison-US470 Full time

    Job Title: Inside Sales / Customer Service RepresentativeAlphaGraphics of Madison-US470 is seeking a highly motivated and customer-focused Inside Sales / Customer Service Representative to join our team.Job Summary:We are looking for a skilled and experienced professional to manage a significant existing book of business and work closely with Sales...

  • Customer Service Representative

    1 month ago

    Madison, Wisconsin, United States SSM Health Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at SSM Health. As a key member of our Call Center, you will be responsible for providing exceptional customer service and support to our patients and customers.Key ResponsibilitiesRespond to Inquiries: Answer incoming calls and respond to customer inquiries in a timely and...

  • Customer Service Representative

    3 weeks ago

    Madison, Wisconsin, United States Spherion Full time

    Customer Care Representative Job DescriptionSpherion is seeking a skilled Customer Care Representative to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer service to internal and external customers via phone and email.Key Responsibilities:Answer inbound calls and emails related to...

  • Customer Service Representative

    2 days ago

    Madison, Wisconsin, United States TEKsystems Full time

    Job Description**Key Responsibilities**We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional support to our members, addressing their inquiries, and resolving issues in a timely and professional manner.Key Skills and QualificationsTo be...

  • Customer Service Representative

    4 weeks ago

    Madison, Wisconsin, United States CoolSys Full time

    Job SummaryCoolSys is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProcess and complete open service calls for assigned customers/accounts using third-party online systems in a...