Customer Service Representative

4 weeks ago

Boise, Idaho, United States Williams-Sonoma Inc. Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our Williams-Sonoma Inc. team as a Customer Service Representative. As a key member of our customer care team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.

Key Responsibilities
  • Address customer questions and concerns regarding product and delivery information.
  • Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.
  • Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines.
  • Check inventory, process returns, issue replacements and credits for damaged or defective merchandise.
  • Perform other duties as assigned.
Requirements
  • High School diploma or GED.
  • 1 – 2 years of previous customer service experience.
  • Experience in a performance-based or metric-driven environment.
  • Strong ability to communicate both verbally and written with capable data entry skills.
What We Offer
  • 40% Discount on most merchandise.
  • Fun contests/rewards and recognition programs.
  • Paid Training from the comfort of your home.
  • Internal conversion and promotional opportunities.
  • Pay = $15.00/hr
Technology Requirements

In order to work from home, our agents must have their own full-size or all-in-one desktop personal computer or a traditional laptop personal computer that meets the minimum specifications listed below.

  • Windows 10 Home, Windows 10 Pro, or Windows 10 Pro for Workstations.
  • Windows 11 Home, Windows 11 Pro, or Windows 11 Pro for Workstations.
  • Mac IOS 12 or newer.

Devices not acceptable: Tablet-based/convertible personal computers (i.e. – Microsoft Surface, Surface Book), Chromebooks, Steam Decks, and mobile phones (unless needed for two-factor authentication) are not acceptable.

About Williams-Sonoma Inc.

Williams-Sonoma, Inc. is a multi-channel specialty retailer of high quality products for the home. Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings.

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