Air Export Agent

2 months ago

Brisbane, United States Expeditors Full time
Job Description

Scope of Position: Maintains a heightened level of service to their customers and ensures efficient daily operations for all accounts while exhibiting Expeditors’ culture. 

Key Responsibilities:

  • Ensure smooth and timely shipment process flow
  • Ensure accurate and timely data entry into our operational system based on defined metrics
  • Track and trace shipments
  • Provide proactive and clear communication to internal and external customers
  • Ensure accurate and timely client billing, including dispute resolution
  • Understand customer expectation to ensure all the elements of the SOP and KPI’s are met
  • Ensure compliance to company policies and external regulations
  • Complete cross training in order to support team coverage 
  • Professionally represent Expeditors to our customers, service providers, and government agencies

Expectations:

  • Continually identify areas to improve efficiency
  • Embrace and adopt technology to optimize their ability to complete their work
  • Achieve standard of 52 hours training per year, including all mandatory trainings
  • Drive and develop customer relationship in order to exceed their expectations
  • Have a sense of urgency, be willing to help by offering solutions

***MUST BE LOCAL***

Working Hours: 9:00pm to 05:30am

Working Days: Monday to Friday


Qualifications

Fully proficient with various software applications (i.e. MS Office, Lotus Notes)  

  • Typing - 30 wpm and 10-key by touch 
  • Able to identify opportunities for improvement, suggest such opportunity to management and develop the procedure necessary to implement 
  • DG Certification Required 
  • Easily adapt to change and function efficiently in a high stress environment 
  • Compliance certifications required to perform required duties obtained and maintained 
  • An intimate understanding of Export Compliance  
  • General Airline/Logistics Knowledge


Additional Information

Additional information

***Please include a cover letter***

Expeditors offers excellent benefits:

  • Paid Vacation, Holiday, Sick Time
  • Expected compensation $22.00 to $33.00 per hour. 
  • Employee Stock Purchase Plan
  • Health Plan: Medical, Prescriptin Drug, Dental and Vision
  • 401k Plan
  • Training and Professional Development Program
  • All your information will be kept confidential according to EEO guidelines.

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