Care Coordinator

6 days ago


Fort Lauderdale, Florida, United States ChenMed Full time
About ChenMed

ChenMed is a family-owned and physician-led healthcare organization dedicated to transforming the lives of seniors and improving the healthcare system as a whole.

Job Summary

We are seeking a highly skilled and detail-oriented Referral Coordinator to join our team. As a Referral Coordinator, you will play a critical role in ensuring seamless patient care by coordinating and processing patient referrals to completion.

Key Responsibilities
  • Coordinates and processes patient referrals to completion with precision, detail, and accuracy
  • Prioritizes high-priority patients and expedites orders within 5 days
  • Schedules patient appointments and notifies them of appointment information
  • Uses web-based insurance sites to obtain referrals and authorizations for multiple payors
  • Completes orders with proper documentation and ensures patient receipt of services
  • Participates in daily huddles and communicates effectively with physicians and clinicians
  • Enters inpatient and outpatient elective procedures into HITS tool
  • Ensures patient external missed appointments are rescheduled and communicated to physicians/clinicians
  • Addresses referral-based phone calls for primary care physicians
  • Completes and addresses phone messages within 24 hours
  • Checks out patients based on assigned physician/clinician
  • Retrieves consultation notes from consult tracking tool
  • Follows up on home health and DME orders to ensure patient receipt of services
Requirements
  • High school diploma or equivalent required
  • Minimum 1 year of referral experience in a healthcare setting required
  • Experience with web-based insurance sites and obtaining referrals/authorizations for multiple payors preferred
  • Experience with Web IVRs and obtaining referrals/authorizations for multiple payers strongly preferred
  • Healthcare experience within the Medicare Advantage population preferred
  • Medical Assistant certification preferred
What We Offer

At ChenMed, we offer a comprehensive benefits package, career development opportunities, and a dynamic work environment that values teamwork and patient-centered care.


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