Customer Accounting Coordinator
6 days ago
We are seeking a skilled Customer Service Representative to join our team at ENSTAR Natural Gas Company, LLC. In this role, you will provide exceptional customer service, handle customer inquiries, and ensure that our clients receive the best possible service.
Key Responsibilities:- Respond to customer calls, emails, and in-person visits in a friendly and courteous manner.
- Process customer applications and account changes in our CC&B software system.
- Initiate work orders for our Meter Reading, Service, Distribution, and Measurement departments.
- Research and resolve account and billing discrepancies.
- Cross-train with other department tasks as needed.
Requirements:
- High school diploma or equivalent required.
- At least one year of prior customer service experience preferred.
- Proficiency in Microsoft Office Suite, specifically Excel and Word.
- Strong math, accounting, and clerical skills.
- Excellent verbal and written communication skills.
- Prior utility industry experience is desirable but not required.
Salary Range: $45,000 - $65,000 per year
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