Customer Service Liaison

4 days ago


Anchorage, Alaska, United States ENSTAR Natural Gas Company, LLC Full time
Overview
ENSTAR Natural Gas Company, LLC is dedicated to delivering safe and reliable natural gas to Alaskans. We are seeking a highly motivated Customer Service Liaison to join our team. This role plays an essential part in our Customer Accounting department, providing exceptional customer service and support. The successful candidate will be responsible for assisting customers with requests, questions, and concerns regarding initiating and discontinuing service, billing, payments, and account changes.

Responsibilities
The Customer Service Liaison will serve as the primary point of contact for customers, responding to inquiries via phone, email, and in-person at our customer service lobby. Key responsibilities include:
  1. Responding to customer questions and concerns in a timely and professional manner.
  2. Entering customer applications and miscellaneous changes into ENSTAR's Customer Care and Billing (CC&B) software system.
  3. Initiating work orders for the Meter Reading, Service, Distribution, and Measurement departments via computer software system.
  4. Researching account and billing discrepancies and performing account adjustments as necessary.

Requirements
To be successful in this role, you must have a high school diploma or equivalent and one year of prior customer service experience, preferably in a call center environment. You should also possess strong math, accounting, and clerical skills, as well as excellent verbal and written communication skills. Additionally, you must be able to type 50+ wpm 10-key by touch and have a professional telephone etiquette. Prior utility industry experience is desirable but not required.

We offer a competitive salary range of $45,000 - $65,000 per annum, depending on experience.

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