Guest Services Specialist

3 days ago


Pleasanton, California, United States AC Hotel Pleasanton Full time
Job Description

This position plays a critical role in ensuring the overall guest satisfaction at AC Hotel Pleasanton. The Guest Services Specialist will be responsible for maintaining the cleanliness and organization of public hotel areas, responding to guest inquiries, and adhering to sustainability guidelines.

Key Responsibilities
  1. Clean and maintain public hotel areas according to established brand and sustainability standards.
  2. Greet and acknowledge guests in a courteous and friendly manner.
  3. Perform daily inspections of assigned areas and complete any necessary cleaning tasks.
  4. Ensure that all trash is collected and disposed of properly.
  5. Vacuum and dust guest corridors regularly.
  6. Pick up bed and other linen from hotel floors and transport to the laundry collection site.
  7. Deliver clean linen to assigned sections.
  8. Report any maintenance issues to the management team.
What We Offer

Competitive salary, opportunities for growth and development, and a positive work environment.



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