Member Services Representative

5 days ago


Pleasanton, California, United States SYUFY GROUP Full time

**Job Title: Member Services Associate**

**Job Summary:** We are seeking a highly motivated and customer-focused Member Services Associate to join our team at Villa Sport Fitness. As a key member of our operations team, you will be responsible for providing exceptional service to our members, guests, and staff. If you have a passion for delivering top-notch customer service and are looking for a dynamic and growing company, we encourage you to apply.

**Key Responsibilities:**

  1. Provide consistent five-star service to members, guests, and staff.
  2. Accurately provide information regarding all areas of club operations.
  3. Uphold all Member Services Desk policies and procedures.

**Requirements:**

  • Member Services staff consistently exhibit exceptional member service and ability to utilize current procedures.
  • Excellent phone skills; ability to handle intermittent heavy phones.
  • Efficient, well-organized, able to handle a variety of duties simultaneously.
  • Strong background in customer service skills.
  • Excellent written and verbal communication skills with the ability to communicate in a friendly, professional manner under pressure.
  • Ability to work in a multi-faceted organization.
  • Professional image through dress, posture, and poise.
  • Assertive with outgoing personality.
  • High School Diploma or equivalent skills gained through experience.

**What We Offer:**

  • $16.00-$17.30 hourly based upon relevant experience to the role.
  • 401K with dollar for dollar match up to 4%.
  • Complimentary club membership.
  • Discounts on club products and services.
  • Flexible scheduling.


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