Member Services Representative
5 days ago
**Job Title: Member Services Associate**
**Job Summary:** We are seeking a highly motivated and customer-focused Member Services Associate to join our team at Villa Sport Fitness. As a key member of our operations team, you will be responsible for providing exceptional service to our members, guests, and staff. If you have a passion for delivering top-notch customer service and are looking for a dynamic and growing company, we encourage you to apply.
**Key Responsibilities:**
- Provide consistent five-star service to members, guests, and staff.
- Accurately provide information regarding all areas of club operations.
- Uphold all Member Services Desk policies and procedures.
**Requirements:**
- Member Services staff consistently exhibit exceptional member service and ability to utilize current procedures.
- Excellent phone skills; ability to handle intermittent heavy phones.
- Efficient, well-organized, able to handle a variety of duties simultaneously.
- Strong background in customer service skills.
- Excellent written and verbal communication skills with the ability to communicate in a friendly, professional manner under pressure.
- Ability to work in a multi-faceted organization.
- Professional image through dress, posture, and poise.
- Assertive with outgoing personality.
- High School Diploma or equivalent skills gained through experience.
**What We Offer:**
- $16.00-$17.30 hourly based upon relevant experience to the role.
- 401K with dollar for dollar match up to 4%.
- Complimentary club membership.
- Discounts on club products and services.
- Flexible scheduling.
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