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Customer Experience Specialist

2 months ago

Niles Illinois, United States Shure Full time
Job Description

Overview:

Shure offers a challenging, fun, and rewarding summer internship program. The twelve-week program is designed for undergraduate and graduate students. We offer internships with a variety of work arrangements, including onsite and fully remote options in the US. Each intern will receive a competitive salary. Additionally, interns who are asked to relocate to Illinois for onsite internships will receive a housing stipend to cover living expenses.

Responsibilities:

  • Create, update, analyze, and report data related to Service Centers
  • Collaborate cross-departmentally to provide a holistic view of how Global Service teams interact with other groups
  • Assist with requirements analysis and refinement of Case management data fields
  • Provide in-depth data analysis used to make recommendations
  • Assist with documenting standard operating processes and procedures to be used for Global Service Centers
  • Attend team meetings as appropriate

Qualifications:

  • Pursuing a Bachelor's degree in Business, Marketing, Data Science, or a related field
  • Able to follow standard instructions, processes, and procedures
  • Experience working with data and completing data analysis required
  • Experience working with Sales, Customer Service, or Marketing required
  • Experience working with Microsoft Excel or spreadsheet programs required
  • Experience with Salesforce, Tableau, and/or other Business Intelligence tools a plus
  • Strong written and verbal communication skills
  • Enjoys working in a team environment
  • Inquisitive with strong problem-solving capabilities
  • Able to meet required deadlines

About Shure:

Shure's mission is to be the most trusted audio brand worldwide. Founded in 1925, we are a leading global manufacturer of audio equipment known for quality, reliability, and durability. We engineer microphones, headphones, wireless audio systems, conferencing systems, and more. Our talented teams strive for perfection and innovate every chance they get. We offer an Associate-first culture, flexible work arrangements, and opportunities for all.