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Sales Associate

2 months ago

Niles, Illinois, United States Lands' End Full time
{"Job Title": "Sales Associate", "Job Description": "Key Responsibilities

As a Sales Associate at Lands' End, you will be responsible for driving sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions. This includes suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activities.

Customer Service

You will provide the highest degree of customer service, including courteously and conversationally greeting customers, adjusting individual customer attention based on store traffic, and suggesting solutions based on customer interests and needs.

Product Knowledge

You will maintain knowledge of Lands' End products and services, as well as current fashion trends, to enhance the level of customer service and generate sales.

Operations

You will process customer transactions efficiently using the POS and online system, including sales, returns, exchanges, and other authorized procedures. You will also maintain knowledge of Lands' End website navigation and leverage this option for customer solutions when the product is not available in the store.

Additional Responsibilities

You will perform markdown and other promotional activities as needed, and be responsible for stock replenishment and adhering to visual brand standards.

Qualifications
  • Excellent selling skills
  • Ability to communicate effectively with customers and fellow employees
  • Ability to receive feedback and take action when appropriate
  • Ability to follow written and verbal instruction and meet deadlines on projects/tasks
  • Flexible and adaptable to change
  • Knowledge of Lands' End merchandise is strongly preferred
  • Previous experience in retail is strongly preferred
  • Availability and flexibility to work varied hours to support the needs of the business
  • Ability to stand for long periods of time
  • Ability to lift boxes up to 40 pounds
"}