North American Customer Experience Intern

2 months ago

Niles, United States Shure Full time

Overview:

SUMMER 2025


Shure offers a challenging, fun and rewarding summer internship program. The twelve-week program is offered to undergraduate and graduate students. We offer internships with a variety of work arrangements from onsite interns to fully remote in US. Each intern will receive a competitive salary. AApplications will be collected, reviewed, and selected candidates will be contacted in late fall/early winter.


The North American Customer Experience (NACX) Intern is a member of the NACX Department and will be a flex member of the Customer Success, Applications, Channel Support, and Service/Repair teams. They will be a first point of contact for those seeking information or assistance for all Shure products. Through a customer-centric mindset, the Intern will act as a problem solver and liaison for customers as well as a direct resource for customer and dealer requests, questions, and/or problems. The Associate offers prompt and professional responses while creating a personal relationship with the customer and maintaining a positive attitude. The intern will have a unique role of gaining experience with all four departments of the NACX team.


This Internship can be 100% Remote

Responsibilities:
  • Provides world class service, develops creative solutions to difficult situations, and offers proactive customer outreach to engage customer on upcoming projects, pending orders, open support cases, roadmap updates (firmware, features, events, etc.), and general questions and/or concerns.
  • Clearly and consistently document Contact and Account records, customer data, based on interactions to monitor and report on customer satisfaction.
  • Assist with pre-sales Leads and Tasks to discover needs, pain points, and level of opportunity before introducing to Sales for purchase.
  • Be a first point of contact for incoming inquiries in all departments.
  • Engage with all Customers, Dealers, and Partners in a friendly and efficient manner to offer resources, product information, and discover the type of inquiry to determine personalized recommendations and engagement.
  • Will develop thorough understanding of the departments, business, and organization to navigate customers and collaborate with appropriate teams to deliver an elevated customer experience.
  • Share resources, coordinate calls to support with configuration, and work in tandem with the customer and the Applications and Customer Success teams to ensure a successful deployment or issue resolution.
  • Inform management of success as well as track escalated issues to ensure customers receive timely solutions.
  • Coordinate and communicate with the customer throughout the Customer journey.
  • Assists with Dealer order processing, manages the Info Queue, helps Customers submit repair requests through the Shure portal, provide repair updates to Customers, and assist with any sort of admin work for these departments as assigned.
Qualifications:
  • Pursuing a Bachelors degree in Business Administration, Communications, Psychology, Hospitality Management, Technology, Marketing, or related field.
  • Optimistic attitude when listening, communicating, and providing support to customers for various types of issues and inquiries.
  • Self-motivated, team player, highly inquisitive and curious.
  • Ability to complete tasks in creative and effective ways.
  • Strong organizational skills, sense of urgency, and attention to detail.
  • Dynamic and well-spoken.
  • Strong writing skills to consistently communicate with customers through chat and email.
  • Problem-solving skills and ability to maintain composure and stay calm in challenging situations.
  • Good Microsoft Office Suite skills.

Applicants for this position must be currently authorized to work in the United States on a full-time basis. Shure will not sponsor applicants for this position for work visas.

WHO WE ARE
Shures mission is to be the most trusted audio brand worldwide and for nearly a century, our Core Values have aligned us to be just that. Founded in 1925, we are a leading global manufacturer of audio equipment known for quality, reliability, and durability. We engineer microphones, headphones, wireless audio systems, conferencing systems, and more. And quality doesnt stop at our products. Our talented teams strive for perfection and innovate every chance they get. We offer an Associate-first culture, flexible work arrangements, and opportunity for all.

Shure Incorporated is headquartered in Niles, Illinois, with remote and hybrid opportunities throughout the United States. We have more than 35 regional sales offices, engineering hubs, and manufacturing facilities throughout the Americas, EMEA, and Asia.

THE MIX MATTERS
Dont check off every box in the job requirements? No problem We recognize that every professional journey is unique and are committed to providing an equitable candidate experience for all prospective Shure Associates. If youre excited about this role, believe youve got the skills to be successful, and share our passion for creating an inclusive, diverse, equitable, and accessible work environment, then apply

PAY TRANSPARENCY

Modeled by extensive market analysis and economic best practices, Shure offers competitive intern compensation that is reviewed and adjusted annually by our Total Rewards Team to attract, hire, and retain the industrys top intern talent. Each internship has an hourly rate which varies from $21-$40 per hour based on job function (Engineering, IT, Business, etc) and year completed in school (Junior, Masters 2nd year, PHD, etc).

  • North American Customer Experience Intern

    4 weeks ago

    Niles, United States Shure Incorporated Full time

    North American Customer Experience Intern Job ID 2024-3853 Category Sales Job Locations US-IL-Niles Workplace Arrangement Remote Overview SUMMER 2025 Shure offers a challenging, fun and rewarding summer internship program. The twelve-week program is offered to undergraduate and graduate...

  • North American Customer Experience Intern

    2 weeks ago

    Niles, Illinois, United States Shure Full time

    Customer Experience Internship OpportunityShure is seeking a highly motivated and customer-focused individual to join our North American Customer Experience team as an intern. This 12-week internship program is designed to provide undergraduate and graduate students with hands-on experience in customer success, support, and sales.Key Responsibilities:Provide...

  • North American Customer Experience Intern

    2 weeks ago

    Niles, United States Shure Incorporated Full time

    North American Customer Experience Intern Job ID 2024-3853 Category Sales Job Locations US-IL-Niles Workplace Arrangement Remote Overview SUMMER 2025 Shure offers a challenging, fun and rewarding summer internship program. The twelve-week program is offered to undergraduate and graduate...

  • Customer Experience Intern

    4 weeks ago

    Niles, Illinois, United States Shure Full time

    Job Title: North American Customer Experience InternShure is seeking a highly motivated and customer-focused individual to join our North American Customer Experience team as an intern. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers, dealers, and partners.Responsibilities:Provide...

  • Customer Experience Intern

    4 weeks ago

    Niles, Illinois, United States Shure Incorporated Full time

    Job OverviewShure Incorporated is seeking a highly motivated and customer-focused individual to join our North American Customer Experience team as an Intern. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers, dealers, and partners.ResponsibilitiesProvide world-class service to...

  • Customer Experience Associate

    1 month ago

    Niles, Illinois, United States Shure Full time

    Customer Experience InternshipShure is seeking a highly motivated and customer-focused individual to join our North American Customer Experience team as a Customer Experience Intern. This 12-week internship program offers a unique opportunity to gain hands-on experience in customer service, problem-solving, and teamwork.Responsibilities:Provide exceptional...

  • Customer Experience Intern

    2 months ago

    Niles, United States Shure Full time

    Overview: SUMMER 2025 Shure offers a challenging, fun and rewarding summer internship program. The twelve-week program is offered to undergraduate and graduate students. We offer internships with a variety of work arrangements from onsite interns to fully remote in US. Each intern will receive a competitive salary. Additionally, Interns who are asked to...

  • Customer Experience Development Intern

    2 months ago

    Niles, Illinois, United States Shure Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Experience Development Intern to join our team at Shure. As a key member of our Global Service team, you will be responsible for analyzing and reporting global call data to optimize processes and improve customer experience.Key ResponsibilitiesData Analysis: Create, update, analyze,...

  • Customer Experience Specialist

    2 months ago

    Niles, United States Bonnell Aluminum Full time

    Job Description Reporting to the Customer Experience Manager of the Niles, MI manufacturing facility, we are actively seeking a results-oriented Customer Experience Specialist. The Customer Experience Specialist serves as the customer's champion throughout the organization and is responsible for implementing key initiatives that provide product, process, and...

  • Customer Experience Analyst

    2 weeks ago

    Niles, Illinois, United States Shure Full time

    Unlock Your Potential as a Global Customer Experience Intern at ShureAre you a motivated and detail-oriented individual with a passion for data analysis and customer experience? Do you want to gain hands-on experience in a dynamic and innovative company? Look no further than Shure's Global Customer Experience Internship!About the RoleAs a Global Customer...

  • Respiratory Therapist

    7 days ago

    Niles, Ohio, United States Elevate Care North Branch Full time

    About the Role:Elevate Care North Branch is seeking a skilled Respiratory Therapist to join our team. As a Respiratory Therapist, you will play a critical role in providing respiratory care services to patients with breathing disorders.Key Responsibilities:Conduct patient assessments to determine respiratory care needsDevelop and implement individualized...

  • Physician, Internal Medicine Specialist

    2 weeks ago

    Niles, Illinois, United States NorthShore University HealthSystem Full time

    Primary Care Physician, Internal Medicine OpportunityWe are seeking an exceptional Internal Medicine physician to join our team at NorthShore University HealthSystem in Evanston, IL.Key Responsibilities:Develop a clinical practice with a focus on primary care and internal medicine.Participate in weekend and weekday call rotations.Teach and mentor house staff...

  • Retail Sales Associate

    5 months ago

    Niles, United States American Mattress Full time $50,000 - $120,000

    We are a Family owned and operated fast growing Mattress Retailer company based in Illinois that services Chicago, Chicago area suburbs, Northwestern Indiana, and the Detroit Michigan area. About Us:  American Mattress was founded in 1988. Two co-workers from a local family-owned mattress company became disheartened after the business was sold to a major...

  • Physician, Internal Medicine Niles IL

    3 weeks ago

    Niles, United States NorthShore University HealthSystem Full time

    Job Description Primary Care Physician, Internal Medicine - Full-Time Outpatient What you will need: License:Illinois Medical License or License Pending Certification:The successful candidate for this position will have completed an Internal Medicine residency and be board certified/eligible by the American Board of Internal Medicine. What you will do: ...

  • Customer Experience Associate

    4 days ago

    Niles, Ohio, United States Boscov's Full time

    Customer Experience Associate - Sales ProfessionalBoscov's is a chain of full-service department stores serving the total family needs of our customers. For nearly 100 years, we've been known for great values and famous brands, offering a broad selection of quality merchandise in our stores and online.About the RoleWe're seeking Customer Experience...

  • Sales Associate

    2 months ago

    Niles, Illinois, United States Lands' End Full time

    {"Job Title": "Sales Associate", "Job Description": "Key ResponsibilitiesAs a Sales Associate at Lands' End, you will be responsible for driving sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions. This includes suggesting outfitting options and related items to generate multiple unit sales,...

  • Internal Medicine Physician Opportunity in Evanston, Illinois

    7 days ago

    Niles, Ohio, United States Northshore Full time

    Primary Care Physician OpportunityEndeavor Health is seeking a skilled Internal Medicine physician to join our team in Evanston, Illinois. As a primary care physician, you will be responsible for developing a clinical practice, participating in weekend and weekday call, and teaching house staff and medical students as assigned.Requirements• A minimum of 34...

  • Sales Associate

    2 weeks ago

    Niles, Ohio, United States Spirit Halloween Full time

    As a Sales Associate at Spirit Halloween, you will be responsible for delivering exceptional customer experiences. Your key responsibilities will include:Key Responsibilities:Acknowledge all guests through a greeting, smile, or eye contact.Demonstrate knowledge of store products and use this knowledge to build sales.Practice suggestive selling techniques to...

  • UX Design Intern

    2 weeks ago

    Niles, Illinois, United States Shure Full time

    Job Title: UX Design InternShure is seeking a talented UX Design Intern to join our team. As a UX Design Intern, you will work closely with our design team to create intuitive and effective software applications that bring exciting features and powerful functionality to our products.Responsibilities:Contribute to design projects from inception to...

  • UX Design Intern

    3 weeks ago

    Niles, Illinois, United States Shure Incorporated Full time

    Job Title: UX Designer InternShure Incorporated is seeking a talented UX Designer Intern to join our team. As a UX Designer Intern, you will be responsible for creating intuitive, effective, and engaging software applications that bring exciting features and powerful functionality to new and existing Shure products.Responsibilities:Contribute to design...