Customer Experience Intern

2 weeks ago


Niles, Illinois, United States Shure Full time

Overview:

SUMMER 2025

Shure offers a challenging, fun and rewarding summer internship program. The twelve-week program is offered to undergraduate and graduate students. We offer internships with a variety of work arrangements from onsite interns to fully remote in US. Each intern will receive a competitive salary. Additionally, Interns who are asked to relocate to Illinois for onsite internships will receive a housing stipend to cover living expenses. Applications will be collected, reviewed, and selected candidates will be contacted in late fall/early winter.

The Global Customer Experience Intern is responsible for the aggregation, analysis and reporting of global call data in an on-going effort to optimize process. The intern will analyze existing data with the goal of identifying enhancements to and providing insights on existing data sets, systems and processes. This intern will obtain in-depth experience interacting with Shures global Sales team and Salesforce platform. This intern will help implement system and process improvements in support of optimization and operational efficiency.

This Internship is Hybrid.

Responsibilities:
  • Create, Updates, analyzes, and reports data related to Service Centers
  • Collaborates cross-departmentally to provide a holistic view of how Global Service team interacts with other groups.
  • Assists with requirements analysis and refinement of Case management data fields
  • Provides in-depth data analysis used to make recommendations.
  • Assists with documenting standard operating process and procedures to be used for Global Service Centers
  • Attends team meetings as appropriate.
Qualifications:
  • Pursuing a Bachelors degree in Business, Marketing, Data Science or related field.
  • Able to follow standard instructions, processes and procedures.
  • Experience working with data and completing data analysis required.
  • Experience working with Sales, Customer Service or Marketing required.
  • Experience working with Microsoft Excel or spreadsheet programs required.
  • Experience with Salesforce, Tableau, and/or other Business Intelligence tools a plus.
  • Strong written and verbal communication skills.
  • Enjoys working in a team environment.
  • Inquisitive with strong problem solving capabilities.
  • Able to meet required deadlines.

Applicants for this position must be currently authorized to work in the United States on a full-time basis. Shure will not sponsor applicants for this position for work visas.

WHO WE ARE
Shures mission is to be the most trusted audio brand worldwide and for nearly a century, our Core Values have aligned us to be just that. Founded in 1925, we are a leading global manufacturer of audio equipment known for quality, reliability, and durability. We engineer microphones, headphones, wireless audio systems, conferencing systems, and more. And quality doesnt stop at our products. Our talented teams strive for perfection and innovate every chance they get. We offer an Associate-first culture, flexible work arrangements, and opportunity for all.

Shure Incorporated is headquartered in Niles, Illinois, with remote and hybrid opportunities throughout the United States. We have more than 35 regional sales offices, engineering hubs, and manufacturing facilities throughout the Americas, EMEA, and Asia.

THE MIX MATTERS
Dont check off every box in the job requirements? No problem We recognize that every professional journey is unique and are committed to providing an equitable candidate experience for all prospective Shure Associates. If youre excited about this role, believe youve got the skills to be successful, and share our passion for creating an inclusive, diverse, equitable, and accessible work environment, then apply

PAY TRANSPARENCY

Modeled by extensive market analysis and economic best practices, Shure offers competitive intern compensation that is reviewed and adjusted annually by our Total Rewards Team to attract, hire, and retain the industrys top intern talent. Each internship has an hourly rate which varies from $21-$40 per hour based on job function (Engineering, IT, Business, etc) and year completed in school (Junior, Masters 2nd year, PHD, etc).



  • Niles, Illinois, United States Shure Full time

    Overview: SUMMER 2025 Shure offers a challenging, fun and rewarding summer internship program. The twelve-week program is offered to undergraduate and graduate students. We offer internships with a variety of work arrangements from onsite interns to fully remote in US. Each intern will receive a competitive salary. AApplications will be collected, reviewed,...

  • UX Designer Intern

    2 weeks ago


    Niles, Illinois, United States Shure Full time

    Overview: SUMMER 2025 Shure offers a challenging, fun and rewarding summer internship program. The twelve-week program is offered to undergraduate and graduate students. We offer internships with a variety of work arrangements from onsite interns to fully remote in US. Each intern will receive a competitive salary. Applications will be collected, reviewed,...

  • Web Analytics Intern

    2 weeks ago


    Niles, Illinois, United States Shure Incorporated Full time

    Web Analytics InternJob ID2024-3827CategorySalesJob LocationsUS-IL-NilesWorkplace ArrangementHybrid, On-siteOverviewSUMMER 2025Shure offers a challenging, fun and rewarding summer internship program. The twelve-week program is offered to undergraduate and graduate students. We offer internships with a variety of work arrangements from onsite interns to fully...


  • Niles, Illinois, United States The LaSalle Group Full time

    Key Responsibilities:As a Sales Support/ Office Manager, you will facilitate bi-directional communication across departments, identify and propose process enhancements to elevate internal operations and customer interactions. You will also proactively address customer issues and provide troubleshooting assistance, interpreting data to formulate strategies...


  • Niles, Illinois, United States Woodward HRTMPC Full time

    Woodward's Diversity, Inclusion and Belonging Commitment At Woodward, no matter where you are from, your physical appearance, or how you identify, you deserve the opportunity to reach your greatest potential. We are on a journey to achieve this as an organization and want to work closely with our members to set the right path. We humbly acknowledge this will...


  • Niles, Illinois, United States Citigroup Inc Part time

    The Universal Banker is responsible for providing exceptional service delivery to internal and external customers. The overall objective is to effectively execute all service transactions and sales referral routines to deepen client relationships.Exhibits strong sales and service skills, presenting products and services while proactively educating clients on...


  • Niles, Illinois, United States Shure Full time

    Overview: SUMMER 2025 Shure offers a challenging, fun and rewarding summer internship program. The twelve-week program is offered to undergraduate and graduate students. We offer internships with a variety of work arrangements from onsite interns to fully remote in US. Each intern will receive a competitive salary. Applications will be collected, reviewed,...


  • Niles, Illinois, United States Shure Full time

    Overview: SUMMER 2025 Shure offers a challenging, fun and rewarding summer internship program. The twelve-week program is offered to undergraduate and graduate students. We offer internships with a variety of work arrangements from onsite interns to fully remote in US. Each intern will receive a competitive salary. Additionally, Interns who are asked to...


  • Niles, Illinois, United States Shure Incorporated Full time

    Organizational Change Management InternJob ID CategoryHuman ResourcesJob LocationsUS-IL-NilesWorkplace ArrangementHybrid, RemoteOverviewSUMMER 2025Shure offers a challenging, fun and rewarding summer internship program. The twelve-week program is offered to undergraduate and graduate students. We offer internships with a variety of work arrangements from...


  • Niles, Illinois, United States NorthShore University HealthSystem Full time

    Job Description Primary Care Physician, Internal Medicine - Full-Time Outpatient What you will need: License:Illinois Medical License or License Pending Certification:The successful candidate for this position will have completed an Internal Medicine residency and be board certified/eligible by the American Board of Internal Medicine. What you will do:...


  • Niles, Illinois, United States Woodward HRTMPC Full time

    Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven, while maintaining the highest professional and ethical standards. We are steadfastly committed to attracting the best talent across our...


  • Niles, Illinois, United States Shure Full time

    Key ResponsibilitiesAs a FP&A Analyst Intern, your key responsibilities will include:Analyzing actual results versus budget and preparing explanations for month-endUpdating and assisting in the preparation of financial reports for various stakeholdersAssisting with the creation of financial business models for investment opportunitiesPreparing the monthly...


  • Niles, Illinois, United States Walmart Full time

    At Walmart, we are looking for a talented Customer Service Associate to join our team. In this role, you will play a crucial part in delivering exceptional customer experiences through our e-commerce platform.Key Responsibilities:Acknowledge and greet customers with a smile, providing a warm and welcoming experienceAnswer customer questions and provide...


  • Niles, Illinois, United States Shure Incorporated Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Shure Incorporated. As a key member of our Customer Experience department, you will play a crucial role in delivering exceptional service to our customers.Key Responsibilities:Provide expert technical support to customers via phone, email, and live chatMaintain...


  • Niles, Illinois, United States Walmart Full time

    Role Description">We are seeking a highly motivated and detail-oriented individual to fill the role of Grocery Associate at Walmart. In this position, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and ensuring that our customers have an exceptional shopping...


  • Niles, Illinois, United States Shure Full time

    Job OverviewAs a Customer Success Specialist at Shure, you will play a pivotal role in delivering exceptional customer experiences. Your primary responsibility will be to provide top-notch support to customers, ensuring they receive the best possible service before and after their purchase. You will be the first point of contact for customers seeking...


  • Niles, Illinois, United States Shure Incorporated Full time

    QualificationsTo be successful in this role, you will need:A Bachelor's degree in business or audio-related field preferredMinimum of 3-5 years of experience working in Customer Service, Hospitality, Sales, or related industrySalesforce experience strongly preferredPositive attitude when communicating and providing support to customersDemonstrated technical...


  • Niles, Illinois, United States Wintrust Financial Full time

    Wintrust Financial is a dynamic organization dedicated to providing exceptional customer experiences. As a Personal Banking Specialist, you will play a vital role in cultivating lasting relationships with customers and delivering tailored solutions to their financial needs.About the Role:You will collaborate with our team of experts to identify opportunities...


  • Niles, Illinois, United States Wal-Mart Stores , Inc. Full time

    OverviewAt Walmart, we're committed to providing excellent customer service and creating a positive shopping experience for our customers. As a Cashier & Front End Services team member, you'll play a vital role in achieving this goal.Job SummaryWe're seeking a highly skilled and motivated individual to join our team as a Cashier & Front End Services...


  • Niles, Illinois, United States Albertsons Full time

    About Us:Albertsons Companies is a leading food and drug retailer in the United States. We operate 2,271 retail stores with 1,722 pharmacies, 401 associated fuel centers, 22 dedicated distribution centers, and 19 manufacturing facilities.We are committed to bringing people together around the joys of food and to inspire well-being by transforming the grocery...