Customer Service Agent Representative
2 days ago
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are currently seeking highly motivated Customer Service Agents to join our team in Wichita, KS.
About the Role
This is an entry-level position that offers competitive compensation, paid time off, and opportunities for advancement. As a Customer Service Agent, you will be responsible for handling inbound customer service inquiries, troubleshooting technical issues, and providing excellent customer satisfaction. The ideal candidate will have excellent communication skills, a strong ability to problem-solve, and a customer-centric approach.
Responsibilities
- Handle inbound and outbound contacts in a courteous, timely, and professional manner
- Ensure first call resolution through problems solving and effective call handling
- Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
- Accurately document and process customer claims in appropriate systems
- Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
Requirements
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
Compensation and Benefits
We offer a competitive salary range of $35,000 - $45,000 per year, depending on experience. Additionally, we provide comprehensive benefits, including medical, dental, and vision coverage, as well as paid time off and holidays.
-
Customer Service Representative
3 days ago
Wichita, Kansas, United States OneMCI Full timeJob SummaryWe are seeking a highly motivated Customer Service Representative to join our team at OneMCI. In this role, you will be responsible for providing exceptional customer service to our clients through various communication channels. As a Contact Center Agent, you will play a critical role in ensuring that our customers receive timely and accurate...
-
Customer Service Representative
3 weeks ago
Wichita, Kansas, United States MCI Careers Full timeJob Title: Call Center AgentLocation: Wichita, KSJob Type: Full-time and Part-timePay Types: Hourly and BonusSalary: $11.00 - $14.00 per hourBenefits and Perks: Local Representative: Paid training, paid time off, medical, dental, vision, life insurance, retirement, advancement opportunity, flexible schedules, daily contests, prizes, casual dress code, and...
-
Full-Time Customer Service Agent
2 days ago
Wichita, Kansas, United States Mass Markets Full timeAt Mass Markets, we are seeking a highly skilled Full-Time Customer Service Agent to join our team. As a customer-facing representative, you will be the first point of contact for our clients, handling inbound and outbound contacts in a courteous, timely, and professional manner.We offer a competitive salary range of $45,000 - $60,000 per year, depending on...
-
Customer Service Representative
2 days ago
Wichita, Kansas, United States Mass Markets Full timeAbout Mass MarketsMass Markets is a leading company that offers exciting opportunities for individuals to grow their careers. We are committed to providing exceptional customer service and creating a positive experience for our customers.Job DescriptionWe are seeking an experienced Customer Service Agent to join our team. As a Customer Service Agent at Mass...
-
Customer Service Representative
2 days ago
Wichita, Kansas, United States Mass Markets Full time**About Mass Markets**: We're a leading company in the industry, and we're looking for talented individuals to join our team. As a Customer Service Agent, you'll play a crucial role in ensuring excellent customer experiences.**Job Description:**We are seeking a highly skilled Customer Service Agent to join our contact center team. In this role, you will be...
-
Customer Service Representative
2 days ago
Wichita, Kansas, United States Mass Markets Full time**About Mass Markets**We are a dynamic and customer-focused organization that values exceptional service. As a Customer Service Agent at Mass Markets, you will be the first point of contact for our clients, ensuring their needs are met promptly and professionally.
-
Customer Service Representative
2 months ago
Wichita, Kansas, United States ValorVIP Full timeJob Title: Entry-Level Telecom Customer Care AgentJob Summary:We are seeking a highly motivated and customer-focused Entry-Level Telecom Customer Care Agent to join our team. As a Customer Care Agent, you will be responsible for providing exceptional customer service to our clients, resolving issues, and selling new products and services.Key...
-
Customer Service Representative
2 days ago
Wichita, Kansas, United States Mass Markets Full time**About Mass Markets**: As a dynamic and innovative company, we're committed to delivering exceptional customer experiences. Our team of experts is dedicated to helping our clients achieve their goals.Salary: $45,000 - $60,000 per yearJob DescriptionHandle inbound and outbound contacts in a professional and courteous manner.Ensure first call resolution...
-
Customer Service Representative
2 days ago
Wichita, Kansas, United States Mass Markets Full time**About Mass Markets**We're seeking a Customer Service Agent at Mass Markets.You'll handle inbound and outbound contacts in a courteous, timely, and professional manner. Our ideal candidate is proactive, adaptable, and able to work independently.Main Responsibilities:Ensure first call resolution through problems solving and effective call handlingResearch...
-
Customer Service Representative Professional
2 days ago
Wichita, Kansas, United States ValorVIP Full timeJob OverviewWe are seeking a highly motivated and detail-oriented Technical Support Agent to join our team. As a Technical Support Agent, you will be responsible for providing top-notch customer service to our clients via phone, email, and chat.Key Responsibilities:Respond to customer inquiries and resolve technical issues in a timely and professional...
-
Customer Service Insurance Specialist
2 weeks ago
Wichita, Kansas, United States Caleb Hanke - State Farm Agent Full timeCompany Overview:As a Customer Service Insurance Specialist at Caleb Hanke - State Farm Agent, you will have the opportunity to work in a dynamic and customer-focused environment. Our team is dedicated to providing exceptional service to our clients, and we are looking for someone who shares our passion for helping others.Salary: The estimated salary for...
-
Customer Service Representative
2 weeks ago
Wichita, Kansas, United States MCI Careers Full timeJob Title: Customer Service Representative Job Summary: We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service via phone, email, and chat. You will handle customer inquiries, resolve issues, and provide...
-
Customer Service Representative
2 weeks ago
Wichita, Kansas, United States Mass Markets Full timeJob Overview: As a Call Center Agent at Mass Markets, you'll be responsible for handling inbound and outbound contacts in a professional manner. Your goal will be to ensure first call resolution through effective problem-solving and call handling.Key Responsibilities:Handle inbound and outbound contacts in a courteous, timely, and professional mannerEnsure...
-
Customer Service Agent
3 days ago
Wichita, Kansas, United States Mass Markets Full timeCompany Overview:Mass Markets is a leading company in the industry, committed to delivering exceptional customer experiences.We're seeking an experienced Call Center Representative to join our team. As a key member of our customer service team, you'll play a crucial role in ensuring timely and professional communication with our customers.Job Description:•...
-
Customer Service Representative
2 days ago
Wichita, Kansas, United States MCI Careers Full timeMCI Careers is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling inbound and outbound customer service and sales projects. This includes making outgoing calls, responding to customer inquiries, and upselling products and services to existing customers.You must be a natural...
-
Customer Service Representative
3 weeks ago
Wichita, Kansas, United States MCI Careers Full timeJob Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused customer service representative to join our team.Responsibilities:Provide exceptional customer service to clients via phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and professional manner.Work collaboratively with internal...
-
Customer Service Representative
3 days ago
Wichita, Kansas, United States MCI Careers Full timeAbout the RoleWe are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients through various communication channels.Key ResponsibilitiesHandle customer inquiries and resolve issues in a timely and professional...
-
Customer Service Representative
1 day ago
Wichita, Kansas, United States Walmart Full timeJob OverviewWe are seeking a Customer Service Representative to join our team at Walmart. As a key member of our General Merchandise team, you will play a vital role in ensuring that our customers receive exceptional service and support.About the RoleThis is an excellent opportunity for individuals who enjoy working with people and providing top-notch...
-
Customer Service Representative
2 days ago
Wichita, Kansas, United States MCI Careers Full timeAbout the JobAt MCI Careers, we're seeking highly motivated and customer-focused individuals to join our team as Customer Service Representatives. This is a fantastic opportunity to kick-start your career in a dynamic and fast-paced environment where you'll have the chance to make a real difference in people's lives.Job Summary:We're looking for individuals...
-
Customer Service Representative
2 days ago
Wichita, Kansas, United States MCI Military Recruitment Full timeAbout the JobWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service and support via phone, email, or chat.