Patient Access Team Leader

1 week ago

Geneva New York, United States Thomas Talent Network, LLC Full time
Position Overview:
The Patient Access Team Leader oversees all Patient Access personnel, ensuring the fulfillment of their responsibilities and duties. This role includes providing Meditech training for all ADM users, particularly in decentralized Access areas.

Quality Assurance Responsibilities:
The Team Leader is tasked with numerous quality assurance functions to monitor and guarantee that the work executed by Patient Access staff adheres to payer and regulatory standards.

Shift Coverage:
This position requires the ability to cover open or vacant shifts as necessary. The Team Leader consistently exemplifies and embodies the values of a Healing Environment in all interactions.

Collaboration:
Works collaboratively and effectively with various hospital departments and external stakeholders. The Team Leader plays a crucial role in contributing to the achievement of departmental and organizational objectives.


Key Responsibilities:
  • Responsible for preparing staff schedules, ensuring adequate coverage to meet departmental needs.
  • Participates in staffing patterns as required and rotates on-call duties.
  • Handles payroll processing efficiently.
  • Systematically monitors productivity and quality of work to ensure individual and team goals are met.
  • Conducts focused reviews as necessary.
  • Assists in the development and maintenance of policies, procedures, and tools to ensure accuracy and efficiency.
  • Oversees daily census verification to maintain accurate census statistics.
  • Monitors for duplicate medical record numbers and insurance errors that could delay claims processing, correcting errors and providing feedback and training.

Qualifications:
Minimum Requirements:
Prior experience in a medical office, comprehensive knowledge of the revenue cycle and accounts receivable, familiarity with medical terminology including CPT and ICD10 coding, previous experience with cash collections and balancing, strong communication skills, and the ability to accurately type and enter data.

Preferred Qualifications:
Experience in supervision, training, process improvement, employee scheduling, conducting staff meetings, and participating in various committees or work groups. Experience in preparing and conducting employee evaluations, along with three years of experience in Patient Access and/or Patient Financial Services.

Additional Skills:
Demonstrated ability to work effectively in a complex, multi-entity, multi-cultural health system. Ability to facilitate project management, work efficiently under pressure, meet deadlines, manage multiple priorities, and foster teamwork through effective role modeling. Excellent leadership, interpersonal, communication (both written and oral), analytical, and organizational skills are essential. Proven ability to interact professionally and courteously with the public. Proficiency in computer applications, including word processing, spreadsheets, and presentation software.

Preferred Skills:
Experience with Microsoft Office Suite, including Word, Excel, and PowerPoint. Knowledge of State and Federal Regulatory requirements and JCAHO standards. Bilingual capabilities are a plus.

Education:
High School Diploma required.

Experience:
Minimum of one year in a medical office setting.

Comprehensive understanding of the revenue cycle and accounts receivable, along with knowledge of medical terminology, including CPT and ICD10 coding, and prior experience with cash collections and balancing.

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