Patient Access Team Lead

3 days ago


New Castle, Delaware, United States Westside Family Healthcare Full time
Job Summary

Westside Family Healthcare is seeking a highly skilled Patient Access Team Lead to join our team. As a key member of our scheduling department, you will be responsible for ensuring a positive patient experience and providing exceptional customer service.

Key Responsibilities
  • Develop and implement training programs for new Patient Access Representatives
  • Conduct regular call evaluations and provide feedback to representatives
  • Provide back-up support for scheduling coordinators and assist with provider schedules
  • Recommend and develop new department processes and procedures
  • Lead team meetings and develop team schedules
  • Perform duties of a Patient Access Representative as needed
  • Respond to messages and navigate through various systems
Requirements
  • High School Diploma or GED
  • Ability to read and write in English, speak English and Spanish, and use interpreter for other languages if necessary
  • Computer and/or office experience with proven accuracy skills under pressure
  • Ability to work in a fast-paced role with flexibility in schedule and location


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