Customer Success Manager
1 month ago
Russell Tobin & Associates is seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for coordinating and executing programs aimed at providing support to developers on our platform.
Key Responsibilities- Support various projects and programs aimed at improving operations and understanding of compliance requirements for third parties
- Work closely with 3P Vendors to provide support, meet quality assurance, provide training and ultimately execute the program
- Understand gaps and support in determining solutions, guiding decision making conversations and then leading implementation of best solutions
- Admin: coordinate deadlines on all deliverables, assists in coordinating schedules, take notes in meeting and updating roadmaps accordingly, keeping clear record of dependencies, deadlines and monitoring progress against those deadlines
- Monitor, assess, and communicate regulatory changes, emerging compliance risks and trends and new self-serve features to key partners and stakeholders.
- Works well independently and is a strong team player
- Previous program management, customer service experience, account management, compliance and/or operations experience
- Excellent verbal and written communication skills, experience writing up short and concise posts, longer docs and making presentations, as well as verbally explaining complex requirements
- Comfortable leading meetings with key strategic partners and troubleshooting any issues
- Ability to present updates in large team meetings
- Computer knowledge and various programs such as google suite, excel, project management tools like Asana
- Any previous experience working with developers, clients, third parties, integrity, compliance would be helpful in this role
- Bachelor's degree in a technical, liberal arts or business-related field
- Experience in tech (preferred)
Russell Tobin & Associates offers eligible employees comprehensive healthcare coverage, supplemental coverage, a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
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