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Customer Success Manager

1 month ago

Los Angeles, California, United States Evolv Technologies Holdings, Inc. Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Evolv Technologies Holdings, Inc. This is a unique opportunity to work with a talented team that shares our vision for a safer world.

Key Responsibilities
  • Develop and execute proactive success plans to promote product adoption and overall customer satisfaction
  • Build and maintain strong relationships with customers to ensure they derive maximum value from our service
  • Collaborate with cross-functional teams to address customer issues and improve the overall customer experience
  • Monitor renewal risks and work with the team to quickly address any issues
  • Assist with Voice of Customer surveys and help drive customer references and case studies
  • Identify expansion opportunities and partner with sales to successfully close such opportunities
Requirements
  • Excellent relationship building and communication skills
  • Ability to work independently and as part of a team
  • Strong analytical and problem-solving skills
  • Experience with customer success and account management
  • Knowledge of Evolv's products and services
What We Offer
  • Competitive salary and equity package
  • Flexible work environment
  • Unique culture
  • Medical and dental insurance
  • 401(k) plan
  • Unlimited vacation policy
  • $300 per quarter to spend on perks
  • Tuition reimbursement
About Evolv Technologies Holdings, Inc.

Evolv is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We welcome and encourage diversity in the workplace and all employment decisions are made without regard to race, color, religion, national, social or ethnic origin, sex (including pregnancy), age, disability, HIV status, sexual orientation, gender identity and/or expression, veteran status, or any other status protected by law in the locations where we operate.