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Customer Success Manager
4 weeks ago
CXApp US, Inc. is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for driving product adoption, identifying expansion opportunities, and ensuring high renewal rates among our customer base.
Key Responsibilities:
- Customer Onboarding: Guide new customers through the onboarding process, ensuring they have a smooth and successful start with our products or services.
- Adoption and Engagement: Monitor customer usage and engagement with our products, proactively identifying opportunities to drive increased adoption and value.
- Relationship Building: Build and nurture strong, long-lasting relationships with key stakeholders within customer organizations, becoming a trusted advisor and advocate for their success.
- Product Knowledge: Develop a deep understanding of our products or services and their applications within each customer's unique context.
- Account Planning: Collaborate with cross-functional teams, including sales, product, and support, to develop and execute account plans that drive customer success and growth.
- Expansion Opportunities: Identify opportunities for upselling or cross-selling additional products or services to existing customers, working closely with the sales team to maximize revenue.
- Renewal Management: Ensure a high percentage of customer renewals by proactively addressing any potential issues or concerns and demonstrating the ongoing value of our solutions.
- Customer Feedback: Collect and relay customer feedback to internal teams, advocating for product improvements and enhancements based on customer needs.
- Customer Advocacy: Encourage and support satisfied customers to become advocates, sharing their success stories and referrals.
Requirements:
- Bachelor's degree in business, marketing, or a related field (MBA a plus).
- Proven experience as a Customer Success Manager, Account Manager, or similar role in a SaaS or technology company.
- Strong understanding of customer success principles and best practices.
- Excellent communication, negotiation, and interpersonal skills.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Exceptional problem-solving and project management skills.
- Self-motivated, results-driven, and able to work independently and as part of a team.
- Familiarity with CRM software and customer success tools (e.g., HubSpot) is a plus.
CXApp US, Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We celebrate diversity and are committed to creating an inclusive environment for all employees.
