Customer Success Manager
2 days ago
Relationship Management:
Develop and maintain strong, long-lasting relationships with customers across all levels and teams of their organization.
Customer Engagements:
Lead customer kick-off calls, perform platform demos and user trainings, drive regularly scheduled check-ins, QBRs with customers, while monitoring platform adoption and overall client satisfaction.
Onboarding & Implementation:
Onboard and implement customers, including creating a strategic plan of priority initiatives while gathering required SOPs, documentation, customer requirements, and related vendor onboarding.
Growth & Expansion:
Identify new business opportunities and develop account plans to ensure customer retention and expansion. Collaborate with the sales team in the solutioning and closing of expansion opportunities.
Success Metrics:
Continuously monitor and track usage performance and key performance indicators (KPIs) related to customer satisfaction and retention. Leverage these to understand how customers are using the product and identify ways for them to increase usage to effectively increase their ROI.
Customer Advisory:
Act as a trusted advisor to customers, understanding their goals and challenges while being able to tie solutions to implement process improvements and savings opportunities.
Customer Advocacy:
Advocate for customers internally to relay feedback and insights to the product, sales, and other cross-functional teams to shape our product roadmap.
Product Expertise:
Become an expert in the product internally and externally to be able to continuously work collaboratively to solve product, process, or workflow gaps that negatively affect the customer experience.
Qualifications:
Education:
Bachelor's degree in Business, Analytics, Supply Chain, Operations, or any relevant fields.
Experience:
4+ years of work experience in a customer-facing role, such as Customer Success, Account Management, Sales, or Client Services in the logistics, transportation, and/or tech industry.
Skills:
Excellent written and verbal communication and interpersonal skills, with the ability to influence intended outcomes in a clear and concise way. Commercially driven, client-centric mindset. Strong problem-solving and analytical abilities, with a bias for proactive action. Ability to navigate difficult conversations and negotiate with mutual beneficial outcomes. Effective organizational and time management skills to manage numerous customers of varying sizes, and ability to prioritize action effectively against competing priorities. Familiarity with CRM software and data analytics tools, and being able to leverage both to guide action. Proficient in data analysis and presentation leveraging Google Slides and Sheets to tell an effective story and drive intended behavior. Ability to travel ~20% of the time, as needed, to support customer visits.
-
Customer Success Manager
1 day ago
Los Angeles, California, United States Cloud Software Group, Inc. Full timeCustomer Success ManagerCloud Software Group, Inc. is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring the success of our customers by providing them with the necessary support and resources to achieve their goals.Key Responsibilities:Develop and maintain strong...
-
Customer Success Manager
2 weeks ago
Los Angeles, California, United States Cloud Software Group, Inc. Full timeCustomer Success ManagerAt Cloud Software Group, we're looking for a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring our customers achieve their desired outcomes by providing exceptional support, guidance, and expertise.Key Responsibilities:Customer Engagement: Develop and maintain...
-
Customer Success Manager
3 weeks ago
Los Angeles, California, United States Cloud Software Group, Inc. Full timeCustomer Success ManagerAt Cloud Software Group, we're committed to helping our customers achieve success with our cloud-based products. As a Customer Success Manager, you'll play a critical role in ensuring our customers get the most out of our solutions. Your primary responsibility will be to build strong relationships with our customers, understand their...
-
Customer Success Manager
2 weeks ago
Los Angeles, California, United States Motion Recruitment Full timeJob Title: Customer Success ManagerWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Motion Recruitment. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met, and delivering exceptional customer service.Key...
-
Customer Success Manager
11 hours ago
Los Angeles, California, United States Evolv Technologies Holdings, Inc. Full timeCustomer Success ManagerThe Customer Success Manager is a key role in ensuring the long-term success of our customers. This individual will be responsible for building and maintaining strong relationships with our customers, understanding their needs, and providing proactive support to ensure they derive maximum value from our service.Key...
-
Customer Success Manager
2 days ago
Los Angeles, California, United States Pear Suites Full timeAbout Pear SuitePear Suite's innovative care navigation platform empowers healthcare professionals to collect, visualize, and act on social determinants of health data, enabling healthcare entities and community-based organizations to meet the social needs of their community in a culturally sensitive, person-centered way.About the RoleJob Title: Customer...
-
Customer Success Manager
4 weeks ago
Los Angeles, California, United States Pear Suites Full timeAbout Pear SuitePear Suite's innovative care navigation platform empowers healthcare professionals to collect, visualize, and act on social determinants of health data, enabling healthcare entities and community-based organizations to meet the social needs of their community in a culturally sensitive, person-centered way.About the RoleJob Title: Customer...
-
Customer Success Manager
6 days ago
Los Angeles, California, United States Pear Suites Full timeAbout Pear SuitePear Suite's innovative care navigation platform empowers healthcare professionals to collect, visualize, and act on social determinants of health data, enabling healthcare entities and community-based organizations to meet the social needs of their community in a culturally sensitive, person-centered way.About the RoleJob Title: Customer...
-
Customer Success Manager
2 weeks ago
Los Angeles, California, United States Northern Impact Full timeCustomer Success ManagerAt Northern Impact, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you'll play a critical role in driving long-term customer success and growth.About the RoleWe're looking for a seasoned professional with a proven track record of managing customer relationships...
-
Customer Success Manager
3 weeks ago
Los Angeles, California, United States Caliber Sourcing Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Presidio. As a key member of our account and service teams, you will be responsible for driving the adoption and expansion of our services and solutions with our customers.Key ResponsibilitiesLead the onboarding process for new customers, ensuring a seamless transition...
-
Customer Success Manager
3 weeks ago
Los Angeles, California, United States Pear Suites Full timeAbout Pear SuitePear Suite's innovative care navigation platform empowers healthcare professionals to collect, visualize, and act on social determinants of health data, enabling healthcare entities and community-based organizations to meet the social needs of their community in a culturally sensitive, person-centered way.About the RoleJob Title: Customer...
-
Customer Success Manager
3 weeks ago
Los Angeles, California, United States Evolv Technologies Holdings, Inc. Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Evolv Technologies Holdings, Inc. This is a unique opportunity to make a meaningful impact in the safety and security industry.Key ResponsibilitiesDevelop and execute customized success plans to drive customer adoption and satisfactionBuild and maintain strong...
-
Customer Success Manager
2 weeks ago
Los Angeles, California, United States Zen Educate Full timeAbout Zen EducateZen Educate is a technology company that revolutionizes the way schools find temporary teaching staff. Our mission is to make a positive impact on the education recruitment process, ensuring that schools and teachers benefit equally.Job SummaryWe are seeking a highly motivated and enthusiastic Customer Success Manager to join our team. As a...
-
Customer Success Manager
1 week ago
Los Angeles, California, United States Evolv Technologies Holdings, Inc. Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Evolv Technologies Holdings, Inc. This is a unique opportunity to work with a talented team that shares our vision for a safer world.Key ResponsibilitiesDevelop and execute proactive success plans to promote product adoption and overall customer satisfactionBuild and...
-
Customer Success Manager
4 weeks ago
Los Angeles, California, United States Lightspark Full time{"title": "Client Success Manager", "description": "Unlock Your Potential as a Client Success Manager at LightsparkAt Lightspark, we're revolutionizing the way businesses interact with the Lightning Network. As a Client Success Manager, you'll play a pivotal role in driving growth, ensuring customer satisfaction, and building long-lasting relationships with...
-
Customer Success Manager
2 weeks ago
Los Angeles, California, United States Russell Tobin & Associates Full timeJob Title: Customer Success ManagerRussell Tobin & Associates is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for coordinating and executing programs aimed at providing support to developers on our platform.Key Responsibilities:Support various projects and programs aimed at...
-
Customer Success Manager
4 weeks ago
Los Angeles, California, United States Sellers Hub Full time{"title": "Customer Success Manager", "description": "Key ResponsibilitiesDevelop and maintain strong, long-lasting customer relationships throughout all levels and teams of their organization.Lead customer kick-off calls, perform platform demos & user trainings, drive regularly scheduled check-ins, QBRs with customers, while monitoring platform adoption and...
-
Customer Success Manager
4 weeks ago
Los Angeles, California, United States Auctane Careers Full timeAbout the RoleAuctane Careers is seeking a highly skilled Customer Success Manager to join our team. As a Field Customer Success Manager, you will be responsible for building and maintaining strong relationships with our most strategic customers.Key ResponsibilitiesResearch and analyze current accounts for signs of efficiency and potential for...
-
Customer Success Manager
4 weeks ago
Los Angeles, California, United States Lightspark Full timeAbout LightsparkLightspark is a pioneering company that aims to revolutionize the way money moves globally. Our innovative solutions enable fast, secure, and reliable transactions, making us a leader in the Lightning Network ecosystem.Job Title: Client Success ManagerWe are seeking a highly motivated and experienced Client Success Manager to join our team....
-
Customer Success Manager
3 weeks ago
Los Angeles, California, United States Lightspark Full timeAbout LightsparkLightspark is a pioneering company that aims to revolutionize the way money moves globally. Our innovative solutions enable fast, reliable, and secure transactions, making us a leader in the Lightning Network ecosystem.Job Title: Client Success ManagerWe are seeking a highly motivated and experienced Client Success Manager to join our team....