Restaurant Operations Manager

5 days ago


Redlands, California, United States Shake Shack Full time
Restaurant General Manager Job Description

About the Role:

We are seeking a highly skilled and experienced Restaurant General Manager to lead our team and drive business success. As a Restaurant General Manager, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring exceptional customer service, and achieving sales and profitability goals.

Key Responsibilities:

  • Leadership and Team Management: Lead and manage a high-performing team of restaurant staff, providing coaching, guidance, and development opportunities to ensure excellent service and high-quality food.
  • Operations and Logistics: Oversee all aspects of restaurant operations, including inventory management, quality control, and safety protocols.
  • Financial Management: Manage restaurant finances, including budgeting, forecasting, and controlling costs to achieve sales and profitability targets.
  • Customer Service: Ensure exceptional customer service, responding to customer feedback, and implementing initiatives to improve customer satisfaction.
  • Community Relations: Build and maintain strong relationships with local community groups, suppliers, and partners to promote the restaurant and drive business growth.

Requirements:

  • Experience: Minimum 3 years of restaurant general management experience in a high-volume, fast-paced environment.
  • Leadership Skills: Proven ability to lead and manage high-performing teams, with a strong focus on employee development and retention.
  • Financial Management: Strong financial management skills, including budgeting, forecasting, and cost control.
  • Customer Service: Excellent customer service skills, with a focus on delivering exceptional customer experiences.
  • Communication: Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with staff, customers, and partners.

What We Offer:

  • Competitive Salary: A competitive salary, with opportunities for quarterly performance bonuses and stock grants.
  • Benefits: A comprehensive benefits package, including medical, dental, and vision insurance, 401K plan with company match, and paid time off.
  • Career Development: Opportunities for career development and advancement, with a focus on employee growth and retention.


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