Client Retention Specialist

5 days ago


Wichita, Kansas, United States Rent One Full time
Job Title: Client Retention Specialist

We are seeking a highly motivated and customer-focused Client Retention Specialist to join our team at Rent One. As a Client Retention Specialist, you will play a critical role in helping our customers achieve their goals and providing exceptional service to our clients.

Job Summary:

The Client Retention Specialist will be responsible for contacting clients via phone and serving as the primary point of contact between the client and the company. This role requires strong communication and interpersonal skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities:
  • Contact clients via phone to discuss their accounts and provide assistance with payment arrangements.
  • Set daily collection goals and verify and maintain accuracy of customer information.
  • Review sales rental orders for compliance and approval.
  • Manage past due accounts and work with clients to get their accounts in good standing.
  • Act as a customer liaison and resell the benefits of timely rental/lease agreement renewal payments.
Requirements:
  • Previous rent-to-own experience is desirable, but not necessary (we train).
  • Customer service, sales, call center, or collections experience in a retail environment is helpful, but not required.
  • Must comply with drug-free workplace program and pass pre-employment drug screen and background checks.
  • Must have valid driver's license and maintain a driving record that complies with organizational standards.
  • Bilingual required.
What We Offer:
  • A competitive pay range with opportunities for bonuses and performance incentives.
  • A comprehensive benefits package, including medical, dental, vision, and life insurance programs.
  • A 401(k) plan with company match.
  • Reimbursement for education and gym memberships.
  • A healthy work-life balance and opportunities for professional growth and development.
Why Rent One?

We are a company that values our employees and provides opportunities for career advancement and professional growth. We offer a comprehensive benefits package and a competitive pay range. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, we encourage you to apply.



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