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Front Desk Representative

2 months ago

Waco, Texas, United States Woodspring Suites Waco Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Woodspring Suites Waco. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling reservations, and ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities:
  • Register guests and handle check-ins and check-outs in a friendly and efficient manner
  • Provide accurate and timely information to guests regarding hotel services, facilities, and hours of operation
  • Handle requests for information, mail, and messages in an efficient and courteous manner
  • Operate the front desk computer system and ensure accurate logging and delivery of packages, mail, and messages
  • Maintain a clean and organized work area and ensure overall cleanliness and safety throughout the hotel and grounds
Requirements:
  • High School diploma or equivalent required; college coursework in a related field is helpful
  • Experience in a hotel or related field is preferred
  • Positive and upbeat personality with a desire to deliver outstanding customer service
  • Ability to multi-task, be detail-oriented, and problem-solve in a fast-paced environment
  • Effective communication and interpersonal skills
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.