Hotel Guest Service Ambassador
4 weeks ago
We are seeking a dynamic and service-oriented Guest Service Representative to join our team at Schulte Hospitality Group. Our organization is built on a strong service culture, and we are passionate about delivering exceptional hospitality to our guests.
Key Responsibilities:- Greet guests upon arrival and provide personalized recognition
- Review arrival lists daily and prepare welcome amenities
- Escort VIPs to their rooms and check them in prior to arrival
- Answer phone calls within three rings and respond to guest inquiries
- Manage cash handling procedures and report any discrepancies to management
- Maintain a clean and organized front desk area
- Assist with lobby activation as needed
- Handle guest PPI data with care and follow proper procedures
- Perform various other duties as assigned to meet business objectives
- Minimum of one year of experience in Front Desk Operations
- In-depth knowledge of hotel Front Desk operations
- High School education or equivalent
- Daily Pay with Work Today, Get Paid Today
- Free Telemedicine and Virtual Mental Health care access
- Multiple Health Insurance and Life Insurance options
- 401k Plan with Company Match
- Paid Time Off and Holiday Pay
- Pet Insurance and Employee Assistance Program
- Schulte Savings Marketplace Discounts
Schulte Hospitality Group is an Equal Opportunity Employer. The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. Specific compensation and benefit details will be discussed during the interview process.
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