Hotel Guest Service Ambassador

4 weeks ago


Waco, Texas, United States Schulte Full time
Hotel Guest Service Representative

We are seeking a dynamic and service-oriented Guest Service Representative to join our team at Schulte Hospitality Group. Our organization is built on a strong service culture, and we are passionate about delivering exceptional hospitality to our guests.

Key Responsibilities:
  • Greet guests upon arrival and provide personalized recognition
  • Review arrival lists daily and prepare welcome amenities
  • Escort VIPs to their rooms and check them in prior to arrival
  • Answer phone calls within three rings and respond to guest inquiries
  • Manage cash handling procedures and report any discrepancies to management
  • Maintain a clean and organized front desk area
  • Assist with lobby activation as needed
  • Handle guest PPI data with care and follow proper procedures
  • Perform various other duties as assigned to meet business objectives
Requirements:
  • Minimum of one year of experience in Front Desk Operations
  • In-depth knowledge of hotel Front Desk operations
  • High School education or equivalent
What We Offer:
  • Daily Pay with Work Today, Get Paid Today
  • Free Telemedicine and Virtual Mental Health care access
  • Multiple Health Insurance and Life Insurance options
  • 401k Plan with Company Match
  • Paid Time Off and Holiday Pay
  • Pet Insurance and Employee Assistance Program
  • Schulte Savings Marketplace Discounts

Schulte Hospitality Group is an Equal Opportunity Employer. The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. Specific compensation and benefit details will be discussed during the interview process.



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