Hotel Front Desk Representative

4 weeks ago


Waco, Texas, United States Hotel Indigo Waco-Baylor Full time
Job Title: Hotel Front Desk Representative

Job Summary: We're seeking a professional and positive hotel front desk representative to deliver an exceptional experience to every guest at our hotel.

Key Responsibilities:

  • Bookkeeping: maintain accurate records of all hotel guest account information
  • Communicate with housekeeping to ensure guest rooms are ready
  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
  • Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • Mitigate customer complaints as needed


Requirements:

  • Has experience answering telephone calls and troubleshooting stressful situations
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • Working knowledge of Microsoft Office and reservation management systems
  • High school graduate, GED recipient, or equivalent
  • 1+ year of hotel industry experience or related job preferred


About Hotel Indigo: Hotel Indigo is an upper upscale boutique hotel brand focused on creating a uniquely local experience in each of our hotels. We deliver a beautiful perspective of the neighborhood, bringing its sights, sounds, and flavors into our spaces.

  • Waco, Texas, United States Texas Western Hospitality Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Courtyard Waco - Waco, TX. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling reservations, and ensuring a seamless check-in and check-out experience for our guests.Key ResponsibilitiesRegister guests into the...

  • Front Desk Supervisor

    1 month ago


    Waco, Texas, United States Hampton Inn & Suites Waco-South Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Hampton Inn & Suites Waco-South. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless hotel operations, and leading a team of front desk associates.Key ResponsibilitiesSupervise and train...


  • Waco, Texas, United States Schulte Full time

    Schulte Hospitality Group is a leading third-party management company with a rich history in the hospitality industry. We are seeking a dynamic Guest Service Representative to join our team at Hotel 1928.**Key Responsibilities:*** Greet guests as they arrive and focus on personal recognition* Review arrival lists daily and assist in preparing and assembling...


  • Waco, Texas, United States Schulte Full time

    Hotel Guest Service RepresentativeWe are seeking a dynamic and service-oriented Guest Service Representative to join our team at Schulte Hospitality Group. Our organization is built on a strong service culture, and we are passionate about delivering exceptional hospitality to our guests.Key Responsibilities:Greet guests upon arrival and provide personalized...


  • Waco, Texas, United States Hotel Indigo Waco-Baylor Full time

    Job OverviewHotel Indigo Waco-Baylor is seeking a seasoned hospitality professional to lead our front office operations as a Guest Services Manager. This key role is responsible for ensuring exceptional guest experiences, managing front office staff, and driving hotel profitability through strategic initiatives.Key ResponsibilitiesProvide exceptional guest...


  • Waco, Texas, United States Cambria Waco Hotel Full time

    We are seeking a highly skilled and enthusiastic Guest Services Agent to join our team at the Cambria Waco Hotel. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a memorable and enjoyable stay.Key Responsibilities:Welcome and greet guests upon their arrival, ensuring a smooth...

  • Front Desk Associate

    4 weeks ago


    Waco, Texas, United States Scenthound Waco, TX Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional service to our customers, promoting our services, and driving sales growth.Key ResponsibilitiesProvide outstanding customer...


  • Waco, Texas, United States Hampton Inn Waco Full time

    Job DescriptionRaines Co. is a leading hotel management company that offers a unique opportunity for a motivated individual to join our team as a Night Auditor.Key Responsibilities:Provide exceptional customer service and implement high standards of service on property.Utilize computer software applications and property management systems to ensure efficient...


  • Waco, Texas, United States CycleBar Full time

    Job Title: Morning Shift Front Desk AssociateCycleBar is a premium indoor cycling franchise that offers a unique and invigorating experience for all ages and body types. We are seeking a high-energy and sales-motivated individual to join our team as a Morning Shift Front Desk Associate.Responsibilities:Provide exceptional customer service to all new and...


  • Waco, Texas, United States Hampton Inn & Suites Waco-South Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Hampton Inn & Suites Waco-South. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesRegister and assign...


  • Waco, Texas, United States Hotel Indigo Waco-Baylor Full time

    Job Title: Hotel Sales ManagerAbout the Role:We are seeking a dynamic and results-driven Hotel Sales Manager to join our team at Hotel Indigo Waco-Baylor. As a key member of our sales team, you will be responsible for driving revenue growth and expanding our market share through strategic sales and marketing initiatives.Responsibilities:Develop and maintain...

  • Night Auditor

    4 weeks ago


    Waco, Texas, United States Hotel Indigo Waco-Baylor Full time

    We are seeking a skilled Night Auditor to join our team at Hotel Indigo Waco-Baylor. The ideal candidate will have a strong attention to financial details, excellent communication skills, and a genuine love for interacting with people.ResponsibilitiesPrepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel...

  • Night Auditor

    1 month ago


    Waco, Texas, United States Hotel Indigo Waco-Baylor Full time

    Job DescriptionHotel Indigo Waco-Baylor is seeking a Night Auditor to join our team. As a Night Auditor, you will be responsible for preparing and distributing daily, weekly, and monthly reports to general managers, department heads, and hotel management. You will also reconcile all credit card transactions, financial records, occupancy percentages, room...


  • Waco, Texas, United States Schulte Companies Full time

    Schulte Companies seeks a skilled Guest Service Representative to provide exceptional customer experiences. Key responsibilities include greeting guests, handling inquiries and complaints, processing reservations and check-ins, and maintaining lobby cleanliness. The ideal candidate will promote hotel amenities and services while ensuring a seamless guest...


  • Waco, Texas, United States TownePlace Suites Waco Full time

    Job DescriptionRaines Co. is seeking a dynamic General Manager to lead the team at TownePlace Suites Waco. The ideal candidate will have a proven track record of driving hotel profitability through revenue generation, cost control, and guest satisfaction.Key Responsibilities:Oversee day-to-day hotel operations and staff assignmentsAssist in developing and...


  • Waco, Texas, United States Crunch Fitness Full time

    Job Title: Member Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Member Service Representative to join our team at Crunch Fitness. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members and guests, ensuring a warm and welcoming environment that...

  • Busser

    4 weeks ago


    Waco, Texas, United States Hotel 1928 Full time

    About Hotel 1928Hotel 1928 is a hospitality experience designed and developed by Chip and Joanna Gaines, and transformative hospitality company AJ Capital Partners. Located in the heart of Waco, TX, our hotel offers 33 guest rooms, two food and beverage outlets, a café, over 6,600 square feet of event space, a rooftop terrace, and a retail shop featuring...


  • Waco, Texas, United States Schulte Companies Full time

    Key Responsibilities:Schulte Companies seeks a Guest Service Representative to provide exceptional customer service and support. Key duties include greeting guests, handling inquiries and complaints, processing reservations and check-ins, and maintaining the cleanliness and organization of lobby and common areas. Additionally, the ideal candidate will...

  • Server Support

    1 month ago


    Waco, Texas, United States Hotel 1928 Full time

    Job SummaryHotel 1928 is seeking a Server Support to join our team. As a Server Support, you will play a crucial role in ensuring the efficient and accurate delivery of food and beverages to our guests. This is a great opportunity to gain valuable experience in the hospitality industry and advance your career.Key ResponsibilitiesCoordinate orders between the...


  • Waco, Texas, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeAt Domino's Pizza LLC, we're looking for a Customer Service Representative to join our team. As a key member of our front-of-house team, you'll be responsible for providing exceptional customer service and creating a positive experience for our customers.Key Responsibilities:Greet customers and provide them with a positive,...