Service Coordinator

4 days ago


Phoenix, Arizona, United States FM Search Full time
Job Summary

As a Services Dispatcher at FM Search, you will play a critical role in ensuring the timely and efficient resolution of service requests. This position requires strong communication and organizational skills, as well as the ability to prioritize tasks and make quick decisions under pressure.

Key Responsibilities
  • Receive and Log Service Requests: Take calls, emails, or online service requests from clients or internal departments, and log them into the system with accurate priority levels.
  • Schedule and Dispatch Technicians: Assign service technicians or teams based on skills, availability, and geographic location, optimizing routing and scheduling for efficiency.
  • Monitor and Track Jobs: Follow up on service jobs to ensure timely completion, communicating with technicians for status updates and adjusting schedules as needed.
  • Maintain Records: Keep accurate records of service requests, work orders, technician assignments, and job progress.
  • Customer Communication: Provide clients with status updates, estimated arrival times, and other relevant information about their service requests.
  • Emergency Handling: Quickly and efficiently respond to urgent or emergency service requests by adjusting priorities and schedules.
  • Collaboration with Teams: Work closely with other departments such as customer service, technical support, and operations to ensure smooth execution of tasks.
  • Report Generation: Generate reports on service performance, technician utilization, response times, and other key metrics.
Requirements
  • Experience: Previous experience in a dispatcher or project coordinator role for a facility maintenance services provider or a multi-location retail company in the FM function.
  • Technical Skills: Proficiency in dispatch software, scheduling tools, and communication systems.
  • Communication: Strong verbal and written communication skills.
  • Problem Solving: Ability to prioritize tasks and make quick decisions under pressure.
  • Time Management: Excellent organizational and multitasking skills.

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