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Outbound Call Center Data Collection Specialist

2 months ago

Kansas City, Missouri, United States Titan Technologies Full time
About the Role

Titan Technologies is seeking a highly skilled Outbound Call Center Data Collection Agent to join our federal contracting team. As a key member of our team, you will play a critical role in collecting data from companies across the United States to support the Bureau of Labor Statistics (BLS).

Key Responsibilities
  • Cold call and enroll companies in the government's payroll surveys
  • Process confidential data records obtained through telephone interviews or other approved means
  • Identify and resolve inconsistencies in respondent's responses
  • Establish a rapport with potential respondents and enroll companies into the BLS Current Employment Statistics (CES) Program
  • Ensure quality control of collected data while identifying and reporting problems in obtaining valid information
  • Interpret numerical data, review error messages, and correct data where applicable
  • Adhere to daily, weekly, and monthly performance targets
Requirements
  • Proficiency with basic computer functions, including typing a minimum of 40 wpm
  • Proficiency with Microsoft Word and additional Microsoft Office experience preferred
  • Demonstrated experience using the internet for research
  • Excellent oral and written communication skills
  • Strong interpersonal skills and the ability to communicate clearly and effectively
  • Basic math skills, including the ability to round, quantify, and analyze numbers
  • Ability to successfully pass a level 2 government background investigation and drug screen inclusive of medical marijuana
  • High school diploma or equivalent plus two years of relevant experience
About Titan Technologies

Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC and Titan Facilities, Inc., design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact.

We are proud to be a Service Disabled Veteran Owned Business and an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. We are committed to providing a work environment that is free from discrimination and harassment.