Outbound Call Center Data Collection Specialist

4 weeks ago


Kansas City, Missouri, United States Titan Technologies Full time
Join Our Team as a Data Collection Agent

Titan Technologies is seeking a highly motivated and detail-oriented Data Collection Agent to join our team. As a Data Collection Agent, you will play a critical role in supporting the Bureau of Labor Statistics (BLS) by collecting data from companies across the United States.

Key Responsibilities:
  • Cold call companies to enroll them in the government's payroll surveys
  • Process confidential data records obtained through telephone interviews or other approved means
  • Identify and resolve inconsistencies in respondent's responses
  • Establish a rapport with potential respondents and enroll companies into the BLS JOLTS (Job Openings and Labor Turnover Survey)
  • Ensure quality control of collected data while identifying and reporting problems in obtaining valid information
  • Interpret numerical data, review error messages, and correct data where applicable
  • Adhere to daily, weekly, and monthly performance targets
  • Research target company contact information online
Requirements:
  • Proficiency with basic computer functions, including typing a minimum of 40 wpm
  • Proficiency with Microsoft Word and additional Microsoft Office experience is preferred
  • Demonstrated experience using the internet for research
  • Excellent oral and written communication skills
  • Strong interpersonal skills and the ability to communicate clearly and effectively
  • Basic math skills, including the ability to round, quantify, and analyze numbers
  • Ability to successfully pass a level 2 government background investigation and drug screen (following US Federal Government standards)
  • High school diploma or equivalent plus two years of relevant experience
Preferred Qualifications:
  • Call center experience with strong customer service and sales skills
  • Consistent work history and excellent attendance record
  • Excellent persuasive/negotiation skills
  • Bilingual (Spanish)

Titan Technologies is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, including a 401(k) plan with company match and HSA contributions. If you are a motivated and detail-oriented individual looking for a challenging and rewarding role, please submit your application today.



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