Outbound Call Center Data Collection Specialist

7 days ago


Kansas City, Missouri, United States Titan Technologies Full time
Job Title: Outbound Call Center Data Collection Agent

Titan Technologies is seeking a highly skilled and motivated individual to join our team as an Outbound Call Center Data Collection Agent. In this role, you will be responsible for collecting data from companies across the United States to support the Bureau of Labor Statistics (BLS).

Key Responsibilities:
  • Cold call and enroll companies in the government's payroll surveys
  • Process confidential data records obtained through telephone interviews or other approved means
  • Identify and resolve inconsistencies in respondent's responses
  • Establish a rapport with potential respondents and enroll companies into the BLS Current Employment Statistics (CES) Program
  • Ensure quality control of collected data while identifying and reporting problems in obtaining valid information
  • Interpret numerical data, review error messages, and correct data where applicable
  • Adhere to daily, weekly, and monthly performance targets
Requirements:
  • Proficiency with basic computer functions, including typing a minimum of 40 wpm
  • Proficiency with Microsoft Word
  • Demonstrated experience using the internet for research
  • Excellent oral and written communication skills
  • Strong interpersonal skills and the ability to communicate clearly and effectively
  • Basic math skills, including the ability to round, quantify, and analyze numbers
  • Ability to successfully pass a level 2 government background investigation and drug screen
  • High school diploma or equivalent
  • Minimum two (2) years of relevant experience
Preferred Experience:
  • Call center experience with strong customer service and sales skills
  • Consistent work history and excellent attendance record
  • Excellent persuasive/negotiation skills
  • Bilingual (Spanish)

Titan Technologies is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, including 401(k) with company match, HSA, and 11 paid holidays. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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