Outbound Call Center Data Collection Specialist

2 weeks ago

Kansas City, Missouri, United States Titan Technologies Full time
Job Title: Outbound Call Center Data Collection Agent

Titan Technologies, a leading provider of innovative solutions and software applications, is seeking a highly skilled Outbound Call Center Data Collection Agent to join our team.

Job Summary:

We are looking for a motivated and detail-oriented individual to work on our federal contracting team, utilizing strong customer service and phone skills to contact companies across the United States. The successful candidate will be responsible for cold calling and enrolling companies in the government's payroll surveys, ensuring quality control of collected data, and adhering to daily, weekly, and monthly performance targets.

Key Responsibilities:
  • Cold call and enroll companies in the government's payroll surveys
  • Process confidential data records obtained through telephone interviews or other approved means
  • Identify and resolve inconsistencies in respondent's responses
  • Establish a rapport with potential respondents and enroll companies into the BLS Current Employment Statistics (CES) Program
  • Ensure quality control of collected data while identifying and reporting problems in obtaining valid information
  • Interpret numerical data, review error messages, and correct data where applicable
  • Adhere to daily, weekly, and monthly performance targets
Requirements:
  • Proficiency with basic computer functions, including typing a minimum of 40 wpm
  • Proficiency with Microsoft Word is required; additional Microsoft Office experience is preferred
  • Demonstrated experience using the internet for research
  • Displays excellent oral and written communication skills
  • Strong interpersonal skills and the ability to communicate clearly and effectively
  • Basic math skills, including the ability to round, quantify, and analyze numbers
  • Ability to successfully pass a level 2 government background investigation and drug screen inclusive of medical marijuana
  • High school diploma or equivalent
  • Minimum two (2) years of relevant experience
Preferred Experience:
  • Call center, strong customer service and sales experience
  • Consistent work history and excellent attendance record
  • Excellent persuasive/negotiation skills
  • Bilingual (Spanish)
About Titan Technologies:

Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC and Titan Facilities, Inc., design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact.

We are proud to be a Service Disabled Veteran Owned Business and an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

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