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Client Relations Specialist
2 months ago
Are you passionate about delivering exceptional customer experiences while driving sales?
At Solstice Marketing Corporation, we are seeking a dedicated Customer Service Associate to join our dynamic team. In this role, you will have the chance to connect with customers, provide outstanding support, and play a vital role in our sales achievements.
Key Responsibilities of the Customer Service Associate:
- Act as the primary contact for our clients, ensuring they receive top-notch service and assistance.
- Address customer inquiries, provide detailed product information, process orders, and resolve issues to create a smooth and enjoyable experience.
- Recognize and act on upselling and cross-selling opportunities to enhance customer satisfaction and drive additional sales.
- Foster strong relationships with customers by understanding their needs and preferences, enabling you to offer tailored recommendations.
- Work collaboratively with the sales team to achieve or surpass sales goals, actively engaging in promotional activities.
- Maintain an in-depth understanding of our product offerings, features, and advantages to effectively engage with customers and facilitate sales.
- Manage sales orders and customer accounts with precision, ensuring timely follow-up and accuracy.
- Stay informed about industry trends, competitor products, and market conditions to provide valuable insights and support sales strategies.
Qualifications for the Customer Service Associate:
- Demonstrated experience in customer service and sales, showcasing a strong track record in both domains.
- Exceptional communication and interpersonal abilities.
- Proven capability to build relationships and influence customer purchasing decisions.
- Results-oriented mindset with a focus on achieving targets.
- Strong negotiation and persuasive skills to enhance sales conversions and identify upsell opportunities.
- Ability to manage customer inquiries and resolve issues with empathy and professionalism.
- Excellent organizational skills and the ability to multitask in a fast-paced setting.
- Flexibility to adapt to evolving priorities and customer needs.
- Comfortable working in a sales-driven atmosphere and collaborating with the sales team.