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Client Relations Specialist

2 months ago


Sacramento, California, United States Solstice Marketing Corporation Full time

Are you passionate about delivering exceptional customer experiences while driving sales?

At Solstice Marketing Corporation, we are seeking a dedicated Customer Service Associate to join our dynamic team. In this role, you will have the chance to connect with customers, provide outstanding support, and play a vital role in our sales achievements.

Key Responsibilities of the Customer Service Associate:

  • Act as the primary contact for our clients, ensuring they receive top-notch service and assistance.
  • Address customer inquiries, provide detailed product information, process orders, and resolve issues to create a smooth and enjoyable experience.
  • Recognize and act on upselling and cross-selling opportunities to enhance customer satisfaction and drive additional sales.
  • Foster strong relationships with customers by understanding their needs and preferences, enabling you to offer tailored recommendations.
  • Work collaboratively with the sales team to achieve or surpass sales goals, actively engaging in promotional activities.
  • Maintain an in-depth understanding of our product offerings, features, and advantages to effectively engage with customers and facilitate sales.
  • Manage sales orders and customer accounts with precision, ensuring timely follow-up and accuracy.
  • Stay informed about industry trends, competitor products, and market conditions to provide valuable insights and support sales strategies.

Qualifications for the Customer Service Associate:

  • Demonstrated experience in customer service and sales, showcasing a strong track record in both domains.
  • Exceptional communication and interpersonal abilities.
  • Proven capability to build relationships and influence customer purchasing decisions.
  • Results-oriented mindset with a focus on achieving targets.
  • Strong negotiation and persuasive skills to enhance sales conversions and identify upsell opportunities.
  • Ability to manage customer inquiries and resolve issues with empathy and professionalism.
  • Excellent organizational skills and the ability to multitask in a fast-paced setting.
  • Flexibility to adapt to evolving priorities and customer needs.
  • Comfortable working in a sales-driven atmosphere and collaborating with the sales team.