Customer Support Representative

4 days ago


Pine Bluff, Arkansas, United States Simmons Bank Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Representative at Simmons Bank. As a key member of our customer support team, you will be responsible for providing exceptional service to our credit card customers, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries and resolve issues related to credit card accounts, products, and services.
  • Provide accurate and timely information to customers regarding their accounts, transactions, and benefits.
  • Assist customers with disputes, fraud reports, PIN resets, card activations, and other account-related issues.
  • Offer personalized solutions and recommendations to customers to meet their needs and improve their overall experience.
  • Collaborate with internal teams to resolve complex customer issues and provide seamless support.
  • Stay up-to-date with product knowledge and regulatory requirements to ensure accurate and compliant service.
  • Meet or exceed performance metrics and quality standards for customer satisfaction and issue resolution.
Requirements
  • High school diploma or equivalent required; one year of customer support experience preferred.
  • Excellent communication and interpersonal skills, with the ability to work with diverse customer groups.
  • Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
  • Proficiency in Microsoft Office and internet-based applications.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
  • Fluency in English and Spanish is preferred.
What We Offer
  • A dynamic and supportive work environment with opportunities for growth and development.
  • A competitive salary and benefits package, including medical, dental, and vision coverage.
  • A comprehensive training program to ensure success in the role.
  • A collaborative team environment with opportunities for professional growth and advancement.


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