Senior Technical Support Specialist
1 day ago
Qdrant is a pioneering Open-Source Vector Database company that empowers businesses to harness the power of modern AI technologies.
We are a passionate international team dedicated to developing neural search solutions that enable everyone to utilize state-of-the-art neural network encoders at production scale.
Our flagship product is the open-source Vector Database, which has revolutionized the way companies integrate AI technology into their infrastructure.
Job DescriptionWe are seeking a highly skilled Senior Technical Support Specialist to ensure the stable and secure operability of our managed solutions.
Key Responsibilities- Provide Technical Support: Offer expert technical assistance to customers, addressing inquiries and issues related to our vector database products and SaaS offering.
- Collaborate with Cross-Functional Teams: Work closely with development and operations teams to resolve complex technical problems.
- Develop Support Tooling: Design and extend our support tooling, including database and cloud operations.
- Participate in On-Call Rotations: Contribute to 24/7 support coverage for critical issues.
- Customer Engagement: Work closely with customers to understand their unique use cases and provide effective solutions.
- Support Documentation: Contribute to the creation and maintenance of support documentation.
- Automation: Participate in developing tools to automate daily operations.
- Programming Skills: Proficiency in at least one of the following programming languages: Go or Python.
- Kubernetes Experience: Experience with Kubernetes and container orchestration.
- Troubleshooting Skills: Strong troubleshooting and problem-solving skills.
- Communication Skills: Excellent communication skills, with the ability to convey technical concepts to both technical and non-technical audiences.
- Customer-Facing Experience: Experience working in a customer-facing support role.
- On-Call Experience: Willingness to participate in on-call rotations.
- Location: Candidates must be based in EMEA.
- Vector Database Knowledge: Familiarity with vector databases or similar data storage technologies.
- Cloud Platform Experience: Knowledge of cloud platforms such as AWS, GCP, or Azure.
- DevOps Experience: Understanding of DevOps practices and tools.
- International Team: Work with a passionate international team.
- Competitive Salary: Receive a competitive salary plus perks.
- Flexible Working Hours: Enjoy flexible working hours.
- Company Events: Participate in company events.
- Hardware Choice: Choose any hardware.
- Remote Work: Work remotely or from home.
- Relocation Option: Consider relocation options.
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