Office Services Coordinator

3 days ago


Naperville, Illinois, United States Delta Dental Full time
Job Summary

We are seeking a highly organized and detail-oriented Office Services Clerk to join our team at Delta Dental. In this role, you will be responsible for entering new dental claims and DeltaCare encounters, performing research to ensure timely and accurate payment to dentists.

Key Responsibilities
  • Key and research dental paper claims that cannot be processed by OCR and requires manual entry within established department objectives
  • Maintain data entry logs and reports
  • Create and maintain Overpayment Letter process
  • Maintain, and properly dispose of, source documents according to department guidelines
  • Key and research DeltaCare encounter claims within established department objectives
  • Send pre-printed requests for additional information, and on occasion, call the dentist office for clarification on a submitted encounter claim
  • Maintain the encounter files and archive older claims as directed
  • Share responsibility and act as the primary backup to the Receptionist as that person takes their break, lunch, time off work, or assigned to other duties that takes them away from the front desk
  • Answer incoming calls to DDIL's general phone number and direct them to the appropriate queues, employees, and/or departments
  • Direct transferred calls from employees of DDIL to other departments
  • Greet and direct visitors to the appropriate employee or department, ensuring compliance with all privacy and security policies
  • Supply basic information to customers when appropriate (e.g. claims mailing address, fax number, employee contact information, etc.)
  • Scan all documents for electronic image retrieval and archive within established department objectives
Requirements

To be successful in this role, you will need to have excellent organizational and communication skills, as well as the ability to work accurately and efficiently in a fast-paced environment.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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