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Customer Service/Front Desk Representative #Full Time
1 month ago
** 61st Street Service Corporation**
** Customer Service/Front Desk Representative #Full Time**
New York, NY 10019
**The 61st Street Service Corporation**
At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.
We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.
**Job Summary:**
Expedite patient flow, meet and greet patients; collect and verify patients insurance coverage, pre-certification, update EPIC registration, select correct FSCs, prepare and complete paperwork in preparation for patients imaging; answer phones. Interact with referring physician offices in a timely and professional manner.
**Responsibilities:**
- Obtain all insurance information, update registration in Epic, informing patients of insurance and billing protocols.
- Review pre-certifications confirming that all studies are correctly pre-certified. Obtain pre-certifications from referring physician office; contact insurance companies to confirm or verify pre-certification when necessary.
- Complete, explain and obtain guarantees of payment, promissory notes, ABN as necessary.
- Ensure that all required paperwork is at desk and prepare patient packet; obtain reports or other documentation as required in jacket.
- Obtain clinical information from Epic as necessary.
- Make appointments for patients and referring physician offices following practice protocols.
- Respond to patient and referring physician requests and other requests when asked.
- Cover other shifts as requested by supervisor to ensure that desk is staffed properly.
- Communicate directly with technologists and radiologists.
- Arrive all patients into Epic to ensure that all visits are logged and ready for charge entry.
- Collect payments from patients following ColumbiaDoctors cash handling protocols.
- Make appointments for exiting patients using computerized system carefully following department protocols.
- Conforms to all applicable HIPAA, and safety guidelines
- Employee will ensure patient centered care by demonstrating behaviors that reflect a Culture of Service and will strive to meets the expectations of the Seven Competencies. The seven competencies for a Wow experience are as follows:
- Effective Communication
- Job Knowledge
- Patient Centered Care
- Empathy
- Collaboration and Teamwork
- Pride and Excellence
- Integrity and Credibility
**Position Qualifications:**
Minimum Education: High School Diploma
Minimum Requirements: Minimum three years of physician practice; EPIC experience, radiology preferable; excellent interpersonal and communication skills
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