IT Services Engineer II

2 days ago

Valley Park, Missouri, United States Loffler Companies, Inc. Full time
Job Title: IT Services Engineer II

We are seeking a highly skilled IT Services Engineer II to join our team at Loffler Companies, Inc. As an IT Services Engineer II, you will be responsible for providing exceptional technical support to our customers, troubleshooting complex issues, and delivering results with a sense of urgency.

Key Responsibilities:
  • Provide technical support to customers, including troubleshooting and resolving issues with hardware, software, and network systems.
  • Document and resolve incoming service requests and alerts, including escalations and manufacturer support.
  • Collaborate with colleagues to achieve superior customer service and improve support team capabilities.
  • Answer support phone calls and respond to customer inquiries in a timely and professional manner.
  • Identify trends in service histories and implement permanent resolution of issues.
  • Contribute to and maintain system, installation, and configuration standards and procedures.
  • Share newly acquired information with peers to improve support team capabilities.
  • Comply with internal security controls and procedures for Loffler and customers.
  • Provide mentoring and training of other engineers.
  • Monitor service boards and work service requests or route to appropriate team members.
Requirements:
  • Minimum of two days in office
  • Strong attention to detail and follow through skills.
  • Excellent customer service, communication, and troubleshooting skills.
  • Demonstrate excellence in time management and organizational skills.
  • Confident, professional phone presence.
  • Aptitude for creative and alternative solutions.
  • Strong desire to learn, demonstrating independent initiative in seeking new knowledge.
  • Strong team player.
  • Good judgment and technical common sense.
  • Proficient in server and workstation hardware, operating systems, and software.
  • Basic understanding of networking.
  • Understanding of cabling and cabling termination.
  • Proficiency in firewalls and network security including NAT and traffic rules.
  • Beginner and/or intermediate technical skills across a wide range of products within our product stack.
  • Valid driver's license and acceptable motor vehicle record.
Education/Experience:
  • Associate's or bachelor's degree in IT or related technical field (i.e. Computer Science, Engineering) and/or 2-3 years IT support experience.
  • Associate or intermediate level technical certification(s) preferred.
Work Conditions:
  • High energy position dealing with clients on a daily basis.
  • Requires occasional evening and/or weekend work for both scheduled and on-call activities.
  • Ability to lift 40 pounds.

Loffler Companies, Inc. is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace.

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