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Customer Relations Coordinator

2 months ago


Salt Lake, Utah, United States Regions Bank Full time
Job Summary

We are seeking a highly skilled Customer Relations Coordinator to join our team at Regions Bank. As a key member of our Customer Relations department, you will be responsible for logging and assigning borrower complaints, ensuring timely and effective resolution of issues.

Key Responsibilities
  • Document and track customer complaints in our systems
  • Utilize good judgment to assign verbal/written complaints
  • Coordinate complaint resolution with other departments
  • Research customer complaints, including verbal contact with borrowers and contractors
  • Monitor complaint records to ensure timely follow-up and resolution
  • Communicate professionally with borrowers and contractors
  • Assist with updating and maintaining Complaint Resolution Procedures
  • Ensure proper scanning and filing of borrower correspondence
Requirements
  • High School Diploma or equivalent
  • Three years of customer relations or related experience
Skills and Competencies
  • Excellent verbal and written communication skills
  • Strong computer skills, including Microsoft Office Suite
  • Strong organizational and time-management skills
  • Strong typing skills with emphasis on speed and accuracy
Benefits

Regions offers a comprehensive benefits package, including paid vacation/sick time, 401K with company match, medical, dental, and vision benefits, disability benefits, health savings account, flexible spending account, life insurance, parental leave, and employee assistance program.

Location

This position is located in Salt Lake City, Utah, and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.