Medical Customer Service Representative

3 weeks ago


Colonial Heights VA, United States Biolife Plasma Services Full time
About BioLife Plasma Services

We are a leading provider of plasma-based therapies, and we are seeking a highly motivated and customer-focused individual to join our team as a Plasma Center Technician. As a Plasma Center Technician, you will play a critical role in ensuring the safety and satisfaction of our donors, while also contributing to the production of life-saving plasma-based therapies.

Key Responsibilities:
  • Provide exceptional customer service to donors, ensuring their safety and satisfaction throughout the donation process.
  • Screen donors for eligibility, take and record vital signs, and prepare donor charts.
  • Operate state-of-the-art plasmapheresis machines, ensuring the safe and efficient collection of plasma.
  • Work collaboratively with the management team to identify opportunities for continuous improvement and implement changes to center processes.
  • Support a clean and professional work environment, attending team meetings and problem-solving with colleagues.
Requirements:
  • High school diploma or equivalent.
  • Ability to walk and/or stand for the entire work shift.
  • Ability to work evenings, weekends, and holidays.
  • Ability to lift up to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
  • Fine motor coordination, depth perception, and ability to hear equipment from a distance.
Preferred Qualifications:
  • Experience working in food service, retail, hospital, lab, or a regulated environment.
  • Strong customer service skills.
  • Desire to work in a fast-paced workplace.

We offer a competitive starting hourly wage of $16.00, as well as a comprehensive benefits package, including medical, dental, vision insurance, a 401(k) plan, and company match. U.S. based employees may also be eligible for short-term incentives and paid volunteer time off.

Takeda is an equal opportunity employer, committed to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws.



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