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Customer Service Representative

2 months ago

Colonial Heights, Virginia, United States VCA Animal Hospitals Full time

Client Service Representative

**About the Role**

We are seeking a highly skilled and personable Client Service Representative to join our team at VCA Animal Care Associates. As the face of our hospital, you will be responsible for delivering exceptional customer service and building trust with our clients and their pets.

**Key Responsibilities**

* Provide exceptional customer service, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
* Schedule and confirm appointments, as well as place outbound calls for follow-ups and prospective clients.
* Present and explain fees, including processing payments, and recommend products and services.
* Manage medical records, charts, reports, and correspondence, and maintain a clean and safe hospital environment.

**Why You'll Thrive Here**

* Competitive compensation and comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days.
* Generous employee pet discounts and opportunities for professional growth and development.
* Collaborative and supportive work environment with a team of dedicated animal care professionals.

**What We Offer**

* A comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days.
* Generous employee pet discounts and opportunities for professional growth and development.
* A collaborative and supportive work environment with a team of dedicated animal care professionals.

**Equal Opportunity Employer**

VCA Animal Care Associates is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.