Customer Service Representative
2 days ago
About the Role
We are seeking a skilled Customer Service Advisor to join our team at Valvoline Instant Oil Change in Colonial Heights. As a Customer Service Advisor, you will be the first and last point of contact for our guests, creating lasting impressions and building loyal customers through exceptional service and product knowledge.
Key Responsibilities
- Deliver a positive first impression to each guest with a warm, friendly greeting
- Present oil change options and additional services based on manufacturer recommendations
- Build trust and win repeat, loyal customers
- Evaluate customers' needs, working quickly and efficiently
- Provide hands-on assistance under the hood as needed
- Master products, services, and company knowledge
Requirements
- Effective interpersonal, oral communication skills
- Enjoy interacting with people face-to-face
- Be friendly and ready to work as part of a customer-focused team
- Have an eagerness to learn and grow
- Occasionally lift up to 50 pounds
- Have full mobility and the ability to work with your hands above your head
- Stand for extended periods of time and climb stairs
- English fluency in reading, writing, and speaking
What We Offer
- Competitive weekly pay & flexible work schedule
- On-the-job training
- Company provided uniforms and tools
- We promote from within a commitment we are passionate about
- No late evenings
- Tuition assistance*
- Paid time off and holidays*
- Medical, dental, vision, and 401(k) savings plans*
Equal Opportunity Employer
Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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