Technical Account Manager

5 hours ago

New York, New York, United States Bipsync Full time
About the Role

The Technical Account Manager serves as a dedicated and knowledgeable technical point of contact for key clients. This role involves understanding customer needs, providing technical support, ongoing configuration of client installations, ensuring smooth implementation of products or services, and maintaining strong client relationships.

The TAM works closely with clients to address any technical issues, ensure their satisfaction, and help them maximize the value of our solutions.

Key Responsibilities
  • Provide technical support and guidance to clients
  • Configure and implement client installations
  • Ensure smooth implementation of products or services
  • Maintain strong client relationships
  • Work closely with clients to address technical issues
Requirements

To be successful in this role, you will need:

  • Bachelor's degree and 3-5 years of experience in technical account management, technical support, or a related field
  • Strong technical background with experience in HTML, CSS, Javascript, JSON, and RestAPIs
  • Excellent problem-solving skills and the ability to diagnose and troubleshoot complex technical issues
  • Strong project management skills with the ability to manage multiple priorities and meet deadlines
  • Exceptional communication and interpersonal skills, with the ability to build and maintain relationships with clients
  • A customer-focused mindset with a commitment to delivering exceptional service
  • The ability to work independently and as part of a team in a fast-paced, dynamic environment
  • Investment management or SaaS industry experience is highly beneficial
What We Offer

We offer a competitive salary with the potential for a discretionary bonus on top of the base salary. Our benefits package includes medical, dental and vision insurance, plus life assurance and commuter benefits. We also offer enhanced family-friendly policies, a 401(k) Plan with Employer Matching, and a flexible hybrid working arrangement.

We're a fast-growing business with solid investment, a proven product strategy and a lucrative target market. This brings a number of benefits, including a high level of autonomy, a tightly-knitted team, and a lack of bureaucracy.

We're committed to having a team that is made up of diverse skills, experiences and abilities and we value the positive impact that difference has on our teams.

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