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Technical Account Manager

2 months ago

New York, New York, United States Motorola Solutions Full time
Job Title: Technical Account Manager

At Motorola Solutions, we're committed to helping our customers achieve their goals by providing exceptional technical support and solutions. As a Technical Account Manager, you will be responsible for the overall account health of our public safety agencies, ensuring that our customers receive the best possible service and support.

Key Responsibilities:
  • Partner with customers across multiple product lines, with an emphasis on CAD products and CommandCenter Software Solution.
  • Remove obstacles, drive issue resolution, ensure service delivery, and proactively deliver technical best practices.
  • Exercise judgment in selection methods and techniques for obtaining solutions.
  • Ensure best practices are being adhered to within the customer's environment.
  • Deliver consistent service levels by exceeding customer expectations and managing customer escalations.
  • Help manage and coordinate the processing, communication, and implementation of technical changes.
  • Maintain awareness of all complex service matters, including technical solutions implementations and activities.
  • Reporting on technical performance and providing reviews of relevant service requests open within a customer's environment.
Requirements:
  • Strong understanding of Motorola Software and Video products.
  • Ability to obtain background clearance as required by government customer(s).
  • Legal authorization to work in the U.S. indefinitely is required.
What We Offer:
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave

Motorola Solutions is an Equal Opportunity Employer. We are committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email.