Technical Account Manager
18 hours ago
At Motorola Solutions, we're committed to helping public safety agencies achieve their goals through innovative solutions and exceptional customer service.
The Technical Account Manager position is a critical role in our organization, responsible for ensuring the overall health and success of our public safety agency customers.
Key Responsibilities- Partner with customers across multiple product lines, with a focus on CAD products and CommandCenter Software Solution.
- Remove obstacles, drive issue resolution, ensure service delivery, and proactively deliver technical best practices.
- Exercise judgment in selection methods and techniques for obtaining solutions.
- Ensure best practices are being adhered to within the customer's environment.
- Deliver consistent service levels by exceeding customer expectations and managing customer escalations.
- Help manage and coordinate the processing, communication, and implementation of technical changes.
- Maintain awareness of all complex service matters, including technical solutions implementations and activities.
- Report on technical performance and provide reviews of relevant service requests.
- Build value-added relationships within the domain of the account to become the trusted technical advisor to the customer.
- Strong understanding of Motorola Software and Video products.
- Ability to obtain background clearance as required by government customer(s).
- Legal authorization to work in the U.S. indefinitely is required.
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
Motorola Solutions is an Equal Opportunity Employer. We are committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions.
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