Conversational Designer
1 week ago
About the Role:
At ASB Resources, we're seeking a skilled Conversational Designer to join our team. As a key member of our design team, you'll be responsible for crafting engaging conversation scripts, bot responses, and user journeys that bring our chatbots to life.
Key Responsibilities:
- Design and test conversation flows, user journeys, and chatbot interactions that delight our customers.
- Collaborate with our delivery team to ensure seamless integration of conversational design into our products.
- Develop and refine chatbot personas, user personas, and conversational flows to meet business objectives.
- Operate with a customer-centric mindset, designing experiences that solve customer inquiries across multiple channels and touchpoints.
Qualifications:
- 5+ years of experience in building user personas, user journeys, and conversational design.
- Exceptional creative thinking, writing, and storytelling skills.
- 2+ years of experience in linguistic analysis, conversation design, copy editing, or similar roles.
- Familiarity with chatbots, voice-enabled devices, or other conversational channels.
What We Offer:
At ASB Resources, we're committed to fostering a collaborative and innovative work environment. As a Conversational Designer, you'll have the opportunity to work with a talented team of designers, developers, and product managers to create engaging and effective conversational experiences.
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