Senior Conversational Designer

5 days ago

Malvern, United States JobRialto Full time
Job Description:

RESPONSIBILITIES:

Conversation designers work on collaborative project teams with natural language analysts, business analysts, solution architects, and developers to deliver custom solutions that highlight the unique capabilities of the Kore.ai platform.

Designers interact directly with customers to analyse business objectives, advocate for design solutions, and offer mentorship and training that will enable customers to manage their own applications.

Conversation Designers actively contribute to our design practice through peer design reviews, developing design patterns, and optimizing design methodologies.

designers also have the opportunity to support our Sales and Product teams as a subject matter expert on design strategy.

MUST HAVE SKILLS:

Excellent spoken and written communication skills. Proven ability to explain complex concepts to both customers and teammates.

Experience balancing user needs with technical constraints and business goals.

Strong analytical skills. High level of initiative, self-direction, and willingness to learn.

Proficient in User-Centered Design (UCD) practices including user research, iterative design, usability testing, and tuning.

Technical knowledge of the fundamentals of conversation (turn-taking, cognitive load, pragmatics, prosody).

Technical knowledge of speech and language technologies (NLP, ASR, TTS).

EXPERIENCE REQUIRED:

3 - 5 years of experience designing conversational interactions for both text and voice channels. IVR and call center experience is a plus.

EDUCATION QUALIFICATION:

Masters or Bachelor's degree in Linguistics, Human-Computer Interaction (HCI), User Experience Design (UXD), or equivalent practical experience

Education: Bachelors Degree

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