Artificial Intelligence Engineer

4 weeks ago


Malvern, United States Tata Consultancy Services Full time

Job Title

Conversational Designer

Relevant Experience

(in Yrs)

7+

Technical/Functional Skills

Introduction to KORE.ai, SmartAssist, IVR Technologies. Java, Java Script, Python, XML, Web Services API experience is preferred. Analytical, Problem Solving and Coordination Skills

• Familiarity with chatbots, voice enabled devices, or other conversational channels.

• Ability to understand and write JavaScript.

• Familiarity with social channels like Slack, FB, Twitter, Skype, MS Teams etc.

• Storyteller and editorial mindset with an ability to predict audience preferences

Experience Required

Excellent communication and writing skills.

• Exceptional creative thinking, writing and persona building skills

• 2+ years' experience in linguistic analysis, Conversation design, copy editing, or similar role preferred, in

Content development roles.

• Innovative thinker with the ability to come up with creative solutions.

• Team player with excellent interpersonal skills and ability to influence, collaborate and communicate to

  • internal resources and external vendors

Roles & Responsibilities

Designs Conversation Scripts, Bot Responses and user journey to create consumer facing Chatbots with

  • personality, character and human user interactions.

Responsible for Designing and testing of chat conversations, flows, and user journeys based on different bot personas.

Creative thinking of user’s conversational journey with a bot.

  • Thinking of different ways in which a user can speak with a Human or Bot agent.
  • Liaison between Delivery team in order to ensure delivery of intelligent and intuitive conversations for ease of customer understanding.
  • Develops mockups, flows, redlining and other creative prototyping related items.
  • Operates with a 'customer first' mindset and designs client centric experiences end-to-end to solve inquiries
  • via multiple channels & touchpoints



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