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Conversational Designer

2 months ago

Malvern, United States Umanist Staffing LLC Full time
Job DescriptionJob DescriptionJob Title: Conversational DesignerLocation: Malvern, PAJob Function: TechnologyRole: Developer
Position Overview:We are seeking a talented Conversational Designer to create engaging and intuitive conversational experiences for our clients. The ideal candidate will have a background in designing chatbots and voice-enabled applications, with strong skills in JavaScript, Java, and Python. This role involves designing conversation scripts, user journeys, and bot responses to ensure seamless and human-like interactions.Key Responsibilities:Conversation Design:
  • Design and develop conversation scripts, bot responses, and user journeys to create engaging, consumer-facing chatbots with personality and character.
  • Develop mockups, conversation flows, and prototypes for chatbot interactions.
  • Design and test chat conversations, flows, and user journeys based on various bot personas.
  • Innovate and create different conversational approaches to enhance user interactions with bots and human agents.
  • Liaise with delivery teams to ensure the creation of intelligent and intuitive conversational experiences.
Technical and Creative Skills:
  • Utilize Java, JavaScript, and Python to implement and enhance conversational designs.
  • Apply knowledge of KORE.ai, SmartAssist, IVR technologies, and Web Services API.
  • Create and manage conversational content for social channels such as Slack, Facebook, Twitter, Skype, and MS Teams.
  • Develop and maintain documentation for conversation designs, including flows and redlining.
Experience and Qualifications:
  • Bachelor’s degree in Computer Science or a related field.
  • 2+ years of experience in conversational design, linguistic analysis, copy editing, or related content development roles.
  • Exceptional communication, creative thinking, and writing skills.
  • Strong ability to build and develop personas and craft engaging dialogue.
  • Familiarity with chatbots, voice-enabled devices, and conversational channels.
  • Demonstrated ability to think innovatively and develop creative solutions.
  • Team player with excellent interpersonal skills, capable of influencing, collaborating, and communicating effectively with both internal teams and external vendors.
Responsibilities:
  • Design and implement conversation scripts and user journeys for chatbots to enhance user interactions.
  • Ensure that conversational experiences are customer-centric and address inquiries effectively across multiple channels.
  • Collaborate with teams to deliver high-quality conversational solutions that meet client needs.