Conversational Designer

3 weeks ago

Malvern, United States Ztek Consulting Full time

Job Title: Conversational Designer

Position Type: Full-Time

Work Type/Location: Malvern, PA - Hybrid


Job Description:

Functional Skills:

• Introduction to KORE.ai, Smart Assist, IVR Technologies. Java, JavaScript, Python, XML, Web Services API experience is preferred. Analytical, Problem Solving, and Coordination Skills.

• Familiarity with chatbots, voice-enabled devices, or other conversational channels.

• Ability to understand and write JavaScript.

• Familiarity with social channels like Slack, FB, Twitter, Skype, MS Teams etc.

• Storyteller and editorial mindset with an ability to predict audience preferences.


Experience Required:

• Excellent communication and writing skills.

• Exceptional creative thinking, writing, and persona-building skills.

• 2+ years' experience in linguistic analysis, Conversation design, copy editing, or similar role preferred.

• Content development roles.

• Innovative thinker with the ability to come up with creative solutions.

• Team player with excellent interpersonal skills and the ability to influence, collaborate, and communicate with internal resources and external vendors.


Responsibilities:

• Designs Conversation Scripts, Bot Responses, and user journeys to create consumer-facing Chatbots with personality, character, and human user interactions.

• Responsible for Designing and testing of chat conversations, flows, and user journeys based on different bot personas.

• Creative thinking of the user’s conversational journey with a bot.

• Thinking of different ways in which a user can speak with a Human or Bot agent.

• Liaison between the Delivery team to ensure delivery of intelligent and intuitive conversations for ease of customer understanding.

• Develop mock-ups, flows, redlining, and other creative prototyping-related items.

• Operates with a 'customer first' mindset and designs client centric experiences end-to-end to solve inquiries via multiple channels & touchpoints.


ABOUT Ztek:

Website:

Ztek Consulting Inc. is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for clients. Ztek’s diversity-focused hiring models have proven successful, particularly in hiring veterans. The company's veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients' needs in various areas.


Disclaimer:

Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hrd@ztekinc.com Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.

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