Customer Success Manager
4 weeks ago
Claritas Rx is a pioneering digital health venture that illuminates the complexities of specialty biopharmaceutical products in the market. Our mission is to provide actionable business insights to biopharmaceutical companies, helping them navigate the challenges of specialty networks.
We leverage a proprietary technology platform and deep manufacturer expertise to automate and integrate channel, commercial, and clinical data. This enables us to uncover the real-world variables impacting patient access, duration of therapy, and other key metrics for commercial success.
As a Customer Success Manager, you will own the customer relationship and be responsible for the overall success of your clients. You will oversee the successful execution of data partner onboarding, implementation of custom elements, and ongoing data and consulting.
Key Responsibilities:
- Manage day-to-day operations as the main point of contact and overall program & project manager.
- Facilitate internal and external customer meetings, including preparing agendas, documentation, and follow-up.
- Collaborate closely with customers from across several functional areas to understand their needs and translate them into creation of new product features and enhancements.
- Manage relationships with internal groups to facilitate customer needs and requests.
- Manage roll-out of new product features to customers, including training relevant users and communicating updates with management.
- Ensure data quality in customer deliverables via rigorous quality review prior to release and ongoing during subscription.
- Play a key project management role in new customer implementations.
- Serve as a subject matter expert on commercial data for our customers and identify opportunities to use data in our solution to solve customer business challenges.
- Manage UI/UX of customer-facing layer of product, including managing various role interfaces and creation of reports and dashboards as needed.
- Organize and train team members, mentor, and develop junior members.
Requirements:
- Deep knowledge of biopharmaceutical marketing, managed markets, or distribution.
- A creative approach to analytical problem-solving and a relentless passion for quality.
- Excellent written and oral communication.
- Excellent quantitative analysis skills and expert-level proficiency with Microsoft Excel.
- Track record of building customer relationships and managing client-focused projects.
We are seeking a highly skilled and experienced professional to join our team. If you are passionate about digital health and have a strong background in biopharmaceuticals, we encourage you to apply.
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